MRC Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.

Incremental Learning: Adaptive Cruise Control for Fraud Prevention

Join us on July 8, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Jimmy Hennessy, Director of Data Science -- ACI Worldwide

Any good fraud system is like a series of sub-systems that all work together to identify both good and fraudulent transactions. If we compare this fraud system to a new car's automated driver support and safety systems, the incremental learning sub-system would act like the adaptive cruise control, always monitoring and adjusting to keep the system at the KPIs you spent so much time nailing down with all of your other sub-systems. When it recognizes a change, it makes minor adjustments until it sees diminishing returns. So, essentially it is adjusting the production model without requiring a retraining or redeploying.

Having a seamless approach that identifies and adapts to new behaviors without intervention is a step forward in fraud prevention. Basically, autonomous incremental learning moves fraud prevention from predictive to being prescriptive. While it is not "set it and forget it" per se, incremental learning prevents the system from degrading as often, which keeps you from having to retrain and deploy a new model 2-3 additional times each year.

Join ACI's Director of Data Science, Jimmy Hennessy, for this Solution Spotlight webinar on machine learning exploring:

-How the incremental learning model works
-What it can and cannot do
-The sub-systems it monitors and what pace
-Actual results from extended deployment

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Evaluating Marketplace Options in the Wake of PSD2

Join us on July 15, 2020 at 5:00 AM PDT (2:00 PM CEST / 1:00 PM BST)

Rowland Berry, Director of Business Development -- Payoneer

Since its introduction in 2018, PSD2 has been making headlines. The directive ushered in a wave of concern from marketplaces and platforms that suddenly found themselves subject to compliance with regulations positioning them as would-be payment entities.

Sandwiched between buyers and merchants, modern marketplaces have evolved to be more than just intermediaries neutral in the act of transacting. It was only a matter of time until regulators shifted the scope of existing standards to include these non-traditional players in the financial services space.

In this webinar, Payoneer will discuss the different paths that marketplaces have to achieving PSD2 compliance. Should marketplaces strive for self-sufficiency, or rely on a third-party payment partner to keep their pulse on regulatory change? This session explores the options available to marketplaces to lifting the compliance burden and finds that accommodating changing regulations does not have to incur as dramatic a change as initially perceived.

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The Latest eCommerce Fraud Trends: Best Practices for Detection and Risk Strategy That Won't Impact Customer Experience

Join us on July 22, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Stuart Mann, Director of Global Fraud Product Management -- Accertify
Andrew Mortland, Vice President of Product -- Accertify

A recent survey, conducted by PaymentsSource/SourceMedia Research for Accertify, identifies emerging fraud trends that businesses are concerned about. Fraud prevention has historically been an exercise in saving money, but this survey shows that, managed correctly, it can also play a substantial role in increasing customer satisfaction. The balancing act between adding detection layers without impacting the genuine customer experience across a web journey is a fine art.

Join Andy Mortland, Vice President of Product, and Stuart Mann, Director of Product (and MRC European Advisory Board Member) as they walk you through the results from the survey, but more importantly: explain what steps companies should be taking in order to stay on top of emerging trends.

They will cover a variety of threats like account takeovers (ATO) and new account fraud (NAF). They will describe how companies can prevent these types of attacks with no impact to the customer experience, and without the fraudster being aware. They will also discuss how leveraging "invisible data collection" is a predictive way of analyzing risk versus trust and one-offs versus consistency.

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Addressing Bot Attacks in a New Era of Digital Security

Join us on July 29, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)

Johan Brissmyr, Chief Executive Officer -- Castle
Monnia Deng, Director of Product Marketing -- Castle

From hivenets to swarmbots, bots are becoming more sophisticated when they are attempting malicious activity like fake account creation and carding attacks. Denial of service (DoS) vendors do a great job of protecting against large-scale bot attacks, but what happens when bots have the finesse to start acting like a real, legitimate user?

Join this webinar to understand the history of bot attacks and how organizations should respond to a new era of digital security in 2020 and beyond.

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Are We Back to "Normal" Yet? Managing Chargebacks Today and Tomorrow

Join us on August 5, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)

Monica Eaton-Cardone, Co-Found and Chief Operating Officer -- Chargebacks911
Don Bush, Vice President of Partner Engagement -- Chargebacks911

During this unprecedented time of social distancing, isolation, travel limitations, and global uncertainty, businesses must continue to provide customers with great service as well as protect themselves and their revenue. That is a tall order, but there are some things that can be done to help in the current business climate and prepare for the oncoming issues as the pandemic restrictions loosen.

This webinar will outline:

-Risk and exposure level by industry
-Revenue protection strategies
-How managing chargebacks can help today and tomorrow
-Ask the experts Q & A

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Advances in ACH Payments -- ACH as a Customer Payment Strategy

Join us on August 12, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)

Craig McDonald, Chief Business Officer -- Trustly

This educational webinar will be focused around ACH and the opportunities and challenges that comes with it for the consumer payments.

Topics discussed will include:

-Modern ACH network update
-Faster payments -- same day ACH
-Understanding online banking payments
-Exploring payments use cases
-Maximizing the value of online banking payments and ACH

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Fighting Fraud in Real-Time with SAS Fraud and Security Intelligence Solutions

Join us on August 19, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

John Watkins, Global Advisory Industry Consultant - Fraud and Security Intelligence Practice -- SAS Institute Inc.
Ian Holmes, Global Lead for Enterprise Fraud Solutions -- SAS Institute Inc.

Fraud is changing everyday and organizations need fraud management systems that are agile and able to determine your good customers from your bad. In this Solution Spotlight webinar, SAS Institute Inc. will discuss how SAS Fraud and Security Intelligence Solutions can grow and adapt with your business.

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Stronger Together: Issuers and Merchants Join Forces to Fight Fraud with EMV 3DS

Join us on August 26, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Jayakumar Krishnasamy, Product Management Advisor -- Broadcom

Historically, merchants and issuers have had to fight their own battles. Merchants have to fend off hackers, comply with the PCI-DSS, bear the costs of chargebacks, and navigate innovation to increase conversion rates, while issuers have to manage card-not-present-fraud, implement the right level of authentication friction, and maintain a healthy customer experience.

Thanks to EMV 3DS in 2020, the infrastructure is now available for merchants and issuers to work together and share intelligence to collectively fight fraud, improve the customer journey, and maximize conversion.

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Fraud Prevention for the Next Normal

Join us on September 2, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)

Sam Bouso, Founder and Chief Executive Officer -- Precognitive
Rob Partridge, Vice President of Business Development -- Precognitive
Ian Ferow, Client Intelligence Manager -- Precognitive

In this interactive session, Precognitive's fraud prevention experts will discuss how merchants can proactively identify and prevent fraud amid the ever-changing eCommerce environment being faced in the wake of COVID-19.

In addition to discussing the benefits of a multi-dimensional approach to fraud prevention, there will be an open forum for merchants to ask questions about any topic related to eCommerce fraud.

Key takeaways include:

-How leveraging persistent behavioral information to make risk decisions leads to greater precision in fraud prevention without disrupting legitimate customers

-How to automatically detect and thwart bot attacks, card testing, and other organized threats

-How data sets can be utilized to build and evolve fraud strategies that outpace and outsmart fraudsters

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Debunking the Myths about PSD2 SCA

Join us on September 9, 2020 at 7:00 AM PDT (4:00 PM CEST / 3:00 PM BST)

Paul Harrison, Head of Sales Enablement & Business Development -- CardinalCommerce
Caroline Birchinall, Head of Authentication - Europe -- Visa Europe
Caroline Drolet, Head of SCA Optimization - Europe -- Visa Europe

PSD2 SCA is changing the digital payment landscape across Europe. There are a lot of misconceptions or "myths" around 3-D Secure and PSD2 SCA. So it's time for a fact-check! In this webinar, CardinalCommerce will give you more information on the upcoming mandate and fill you in on the changing deadlines.

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A Bot Is Not Just a Bot: Untangling the Bad Bot Problem

Join us on September 16, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)

Mark Freeman, Vice President of Sales -- SecuredTouch

A bot is a script used to automate tasks. So why has it become so difficult to detect bad bots on your website?

In this webinar, SecuredTouch will present some of the critical, unanswered questions about bots in eCommerce. Pulling from their extensive bank of experience in the field, they will shed light on the following topics:

-Evolution of bot sophistication
-Types of bot attack strategies
-Behavioral elements of bots
-Bot management: who is responsible?
-Approaches to bot detection

This session will also explore what is next in the automated fraud threat landscape and discuss possible approaches to preempt fraudsters.

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Credit Card Chargeback and Fraud Issues

Join us on September 23, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)

Craig McDonald, Chief Business Officer -- Trustly

Rising fraud in digital channels is leading to lower approval rates, at the cost of good transactions. In this webinar, Trustly will highlight key issues that influence approval rates, including:

-Incorrect or outdated payment card and account information
-Insufficient funds
-Network unavailability
-The issuer's unspecified "Do not honor" declines
-The merchant's fraud and risk mitigation tools
-The card networks' fraud and risk mitigation tools
-The issuer/processor's fraud and risk mitigation tools

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How To Trust (Only) the Right Customers: Use Your Competitors' Data

Join us on September 30, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Uri Arad, Co-Founder and Vice President of Product -- Identiq
Shmuli Goldberg, Chief Marketing Officer -- Identiq

A great customer experience relies on trust. But trust is gained in drops and lost in bucketfuls. Fraudulent schemes abound and are becoming more sophisticated and better scaled every year. How can you trust your good users -- and only the good ones -- and how can you help them trust you?

Imagine using your competitors' data (and that of other companies) when you validate users for the very first time. New privacy enhancing techniques mean that even direct competitors can work together without ever sharing any personal user data whatsoever. If that sounds too good to be true, attend our session to find out why it is not only possible, but surprisingly intuitive -- and very valuable for fighting fraud.

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The Journey to Cross-Border Payments in Latin America

Join us on October 7, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)

Rodrigo Martins, Product Manager -- BoaCompra by PagSeguro

Latin America is a vastly diverse region when it comes to the way people and companies do business. While it offers exciting opportunities for international merchants, it can also be complex: to serve such a huge market with different taxes, legal, and financial systems, companies have two choices. The first is to establish local partnerships on their own; the second is to partner with an expert on and in the region, such as BoaCompra.

In this Solution Spotlight webinar, join BoaCompra Product Manager Rodrigo Martins to understand how you can benefit from partnering with BoaCompra, a consultant in Latin America.

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Strong Customer Authentication: The Role of Biometrics in PSD2

Join us on October 14, 2020 at 1:00 AM PDT (10:00 AM CEST / 9:00 AM BST)

Ian McGuire, Fraud and Biometrics Specialist -- Nuance

Since the publication of the PSD2 directive, biometrics has played a key role to help financial services organizations carry out transactions with the highest level of security and frictionless customer experience.

Biometrics allows compliance with this regulation while leaving behind other authentication methods that have proven to be vulnerable -- traditional passwords or one-time passwords (OTP) via SMS, etc. -- and which are placed under suspicion even by the PSD2 directive itself.

Join this Solution Spotlight webinar and learn how to:

-Combine biometrics with your existing possession or knowledge elements
-Live up to your customers' expectations of a frictionless customer experience
-Reinforce the security of your systems while doing the same for the customer

Register now

Review of Global Fraud Trend Data -- Q3 2020

Join us on October 21, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Kevin Lee, Trust and Safety Architect -- Sift
Jeff Sakasegawa, Trust and Safety Architect -- Sift

Fraud does not stand still. Cybercriminals know that the methods they have used to steal from businesses and consumers in the past will only work for so long, so they change their tactics. Meanwhile, Trust and Safety and fraud management teams chase after these evolving threats by adopting new methodologies and technologies, resulting in a cat-and-mouse game in which businesses must constantly protect themselves against the newest fraud vector.

The data in this webinar is derived from over 34,000 sites and apps in Sift's customer base. Sift ingests 35 billion events per month to uncover millions of fraudulent events. Sift's Engineering and Data Science teams derived results by reviewing and analyzing events that occurred across their platform in 2020.

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Europe's Intricate Payment Landscape, Explained

Join us on October 28, 2020 at 6:00 AM PDT (3:00 PM CEST / 2:00 PM BST)

Jan-Patrick Mainka, Senior Sales Manager -- optile GmbH

Offering payments across Europe can be challenging due to the intricate nature of the payment landscape. Customers' payment preferences differ drastically from country to country -- for instance, while it is all about the iDeal in the Netherlands, neighboring Germany would rather pay by invoice. In addition, payment-related regulations in Europe are emerging and changing at a record speed, with PSD2 being the prefect example here.

All of this demands a high degree of adaptability from merchants, and needless to say a great deal of expertise. To offer European customers their favorite ways to pay while staying compliant, merchants need to be able to flexibly and quickly connect to the payment providers of their choice. But not only is it hard to build those connections, it is also difficult to identify which alternative payment methods and which payment providers are worth implementing in respective markets.

If you are a merchant seeking for optimization of your payments across Europe or planning to expand, this webinar will deliver deep-dive insights on the versatile payments in Europe.

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Digging Into the Data: How to Put Together a Winning Chargeback Representment

Join us on October 28, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)

Pallavi Kuppa-Apte, Head of Operations -- Chargehound

Figuring out how to put together effective dispute representments can help return hundreds of thousands of dollars in revenue to your bottom line. But, unfortunately it is not always a straightforward process, especially for companies that have extremely limited chargeback data to help inform their decisions.

Should you include every piece of evidence you have or just what is essential? Does the format matter? Do you need to adjust the evidence depending dispute type or reason code? After automating over a million disputes on behalf of merchants around the globe, Chargehound draws from an extensive data source to ensure our merchants have the best possible representment to maximize revenue recovery.

Join Pallavi Kuppa-Apte, Head of Operations at Chargehound, as she shares best practices for putting together a winning representment.

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Get the Best Conversion -- How to Make Your Online Store Successful

Join us on November 4, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Panteha Pedram, Director of Risk -- Ingenico ePayments

Conversion is a hot topic for all businesses. This webinar will discuss how companies can make their online stores more successful by providing a seamless online experience. Ingenico ePayments' Director of Risk, Panteha Pedram, will discuss the role of payments in this experience and the three pillars of great conversion: checkout, fraud, and authentication.

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Leveraging the 5 Pillars of Accertify's Digital Identity to Stop Account Takeovers

Join us on November 11, 2020 at 7:00 AM PDT (4:00 PM CEST / 3:00 PM BST)

Andrew Mortland, Vice President of Product -- Accertify
Stuart Mann, Director of Global Fraud Product Management -- Accertify

During these unprecedented times, many consumers have changed their shopping habits, and left many of their accounts and loyalty programs dormant. Uncertain economic times bring new waves of fraudulent attacks, and fraudsters have begun to focus on the huge financial value locked up in those consumer accounts.

Increasingly sophisticated tools available to fraudsters can leave you in a panic, wondering how to detect and stop complex, account-centric attacks. At the same time, there is increased pressure to provide a user-friendly, low-friction shopping experience, and to build customer loyalty.

In this Solution Spotlight webinar, join Accertify Inc. to learn about techniques to detect attacks on those accounts while simultaneously reducing friction for your good customers. Learn how Accertify's solution measures trust using the five pillars of digital identity, and how monitoring accounts in real-time can prevent losses -- both financial and reputational.

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MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.