Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.

Beyond Two-factor Authentication -- How They Already Broke 3DS

Join us for a webinar on November 13, 2019 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)

Aleksander Kijek, Chief Product Officer -- Nethone

Very recently, we observed important changes in the process of logging in to our bank accounts, all thanks to two-factor authentication (2FA). Laws were implemented, countries had to adjust, and banks had to make significant changes to be compliant with the new regulations on time. As expected, the execution of the new login version is not a significant obstacle for fraudsters. They quickly found ways to walk around the new mechanisms and keep stealing necessary data by tricking legitimate users as they did before.

During this webinar, Nethone's Chief Product Officer will be talking about the expectations we had from 2FA and the reality. We will take a closer look at the ways fraudsters keep winning the battle with the banks and what are the possible scenarios of fighting against them. We will hear examples and real case studies on how fraudsters from different localisations take advantage of not-so-perfect and self-sufficient 2FA mechanisms.

Register now!

How to Fight Identity Fraud by Going Providerless

Join us for a webinar on November 20, 2019 at 11:00 AM PST (8:00 PM CET / 7:00 PM GMT)

Shmuli Goldberg, Chief Marketing Officer -- Identiq
Uri Arad, Co-Founder and Vice President of Product -- Identiq

The most challenging risk to control is when you see something for the first time -- be it a customer, an email address, or a credit card.

However, while these customers and their assets are new to you, these good users are probably well known elsewhere. The leading online companies recognised this a while ago, and have been working together rather than having to rely on third-party data providers.

In this Solution Spotlight webinar, Identiq will be discussing how providerless fraud prevention can enable you to:

-Start collaborating with your peers
-Get fresh, holistic information to stop fraud
-Streamline the experience for good users
-Stop sharing or exposing sensitive user data with anyone
-Verify data like funding source ownership that you simply could not before

Intrigued? Join on November 20 to find out what going providerless can do for you and your business.

Register now!

Transforming Dispute Resolution: Mastercard and Ethoca's Strategy to Fix Chargebacks

Join us for a webinar on December 4, 2019 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Steve Durney, Senior Vice President of Market Strategy -- Ethoca

With eCommerce sales set to double in the next five years, the payment ecosystem continues to wrestle with the increasingly complex issue of dispute resolution. Chargebacks and overall disputes are plagued with inefficiencies and antiquated processes not built for the digital age.

Key webinar highlights:

-What is changing in the chargeback landscape
-The role of dispute resolution in the consumer journey
-How Mastercard and Ethoca plan to fix dispute resolution

Register now!

Why Fraudsters Love Your Contact Center's Authentication, and Customers Hate It

Join us for a webinar on December 11, 2019 at 11:00 AM PST (8:00 PM CET / 7:00 PM GMT)

Lance Hood, Senior Director of Product Marketing -- Neustar

As chip credit cards make retail fraud more difficult, criminals are increasing their attacks on call centers. Meanwhile, contact centers employing knowledge-based authentication make it easier than ever for criminals to socially engineer call center agents and take over customer accounts. Asking more challenge questions is just asking for trouble.

Instead of callers' personal information -- which is freely available on the dark web -- contact center leaders need an "unhackable" approach to identify and authenticate callers. Forward-thinking contact centers are finding success using authoritative data that link users' accounts with their calling devices. The result is better protection for customer accounts and improved customer experience.

Attend this Solution Spotlight webinar to learn:

1. The latest methods fraudsters are using to attack contact centers
2. Why existing call center authentication practices may be problematic for security and the customer experience
3. Why ownership-factor authentication has proven to be a more secure and customer-centric model for call center fraud prevention

Register now!

End-to-End Chargeback Automation Has Arrived: Here's What You Need to Know

Join us for a webinar on January 15, 2020 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Pallavi Kuppa-Apte, Head of Operations -- Chargehound
Daniel Nelson, Head of Global Ecosystem and Partnerships -- Braintree/PayPal

Chargehound enables merchants to fight up to 250,000 chargebacks a minute using end-to-end chargeback automation. How is that possible? In this Solution Spotlight webinar, Chargehound shares an overview of how chargeback automation works, then explains their strategic partnership with Braintree/PayPal and how together the organizations are working to make commerce as seamless as possible. Next, they will walk through how the integration works, a merchant case study, and end with a Q&A session.

Register now!

Future-Proof Your Payments: How to Prepare for Tomorrow's Shopper

Join us for a webinar on January 22, 2020 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

Tristan Chiappini, Vice President and Head of Partnerships - Asia -- PPRO
Javier Vallaure, General Manager of LATAM -- PPRO

Commerce is moving from being channel-centric to being increasingly customer-centric. Customers expect to be able to browse and buy from anyone, anytime, from any device, with the payment method they prefer. So how do the best payment service providers and merchants make sure they are prepared? What do they need to know to make sure their businesses are future-proof?

This webinar will cover what is shaping the customer shopping trends of tomorrow, how to make sure PSPs and merchants have access to the right technology, are using the right infrastructure and partnerships, and are tuned in to customers' changing expectations and preferences (whomever your customer is).

You can also expect to hear real-life examples from the emerging markets everyone is interested in -- Latin America and Asia -- plus some practical advice and forward-thinking tips on how PSPs and merchants can deal with the constant evolution of commerce.

Register now!

MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.