MRC Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.

CNP Fraud in 2021: What's Changed, and What to Do About It

Join us on March 3, 2021 at 6:00 AM PST (3:00 PM CET / 2:00 PM GMT)

Uri Arad, Vice President of Product -- Identiq
Shmuli Goldberg, Chief Marketing Officer -- Identiq

Constant change challenges fraud prevention professionals -- and over the last year, things have been continually in flux. From shifts in legitimate customer behaviors, to the rise of a gig economy for fraud, to refund fraud spikes and the vulnerability that all these things bring, there is a lot to talk about -- and protect against.

In this webinar, we will explore what has changed, what it means for fraud prevention, and what you can do to make sure you are protecting your company from evolving trends and threats.

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Why Online Banking Payments Is a Compelling Alternative Payment Method

Join us on March 3, 2021 at 11:00 AM PST (8:00 PM CET / 7:00 PM GMT)

Ross McFerrin, Vice President of eCommerce and Financial Services -- Trustly Americas

This session explores why alternative payment methods are growing in popularity and online banking payments is a viable, feasible, and secure alternative payment method for both businesses and shoppers.

COVID-19 has also accelerated online sales growth, causing a rapid shift in eCommerce penetration. eCommerce adoption has accelerated in 2020, and merchants need to be prepared for long-term effects. The growth of eCommerce payments has also driven other changes that present challenges and opportunities for businesses. These include:

More chargebacks -- New demographics of people started using eCommerce payments for the first time in 2020, and everyone else started using them much more than they did before. Since these groups might not be familiar with the new transactions showing up on their bank statements, they are more likely to charge back the payment. Between January and July 2020, the average dollar value of chargebacks grew by 124%.

Increased fraud -- Inevitably, as more businesses offer eCommerce payment options and more consumers use them, opportunities for fraud grow. When consumers get their identity stolen and report it to their bank, it is often merchants that end up footing the bill for the fraudulent transactions. According to LexisNexis, the year-over-year cost of fraud has increased +7.3 recently.

More debit transactions -- The growth of eCommerce transactions in 2020 was also accompanied by another shift from credit to debit. According to Visa, consumers are using their debit cards more than their credit cards now, to the tune of $100 billion in transactions. As consumers begin to rely more on their available funds instead of credit to cover major transactions, businesses could benefit by offering flexibility in how they accept payments.

In this session, Trustly will explore why online banking payments are a necessity for merchants in 2021 and beyond. The broadcast will also showcase how online banking payments is filling the gaps in the alternative payment methods.

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SCA and the Travel and Hospitality Sector

Join us on March 10, 2021 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

Caroline Drolet, Head of SCA Optimization -- Visa Europe

This webinar will describe how the Travel and Hospitality sector can ensure online transactions are authenticated according to the PSD2 Strong Customer Authentication (SCA) regulatory requirements, including when bookings are done via a third party such as an online travel agent. Handling of card-not-present use cases after hotel check-in/or car pick-up will also be covered.

Attend this webinar to:

1. Understand the key impacts on the sector as well as the payment systems/solutions and various options available both short and longer term

2. Understand how the various following payments in the T&H sector must be processed to meet SCA requirements:

-Payments at booking (full or partial) direct on a website of a third party
-Balance payments
-Guaranteed reservations/No show
-Pre-authorization at check-in/car pick-up
-Incremental during stay
-Payment completion
-Delayed charges

Register now

A Walk Through the Paladin Vendor Reports

Join us on March 10, 2021 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Jamon Whitehead, Co-founder and Principal Consultant -- Paladin Group
Iris Veleanu, Marketing Manager -- Nuvei

This webinar will provide features and highlights of both the Fraud and Payment Vendor Reports, including all aspects and categories of the reports. Best practices and recommendations in using the reports will also be shared as they relate to narrowing down potential providers for RFP and/or integration and augmentation of an existing tech stack.

Attend this webinar to:

-Understand components of the Vendor Reports
-Use the Reports to improve and streamline the vendor / partner selection and RFP processes

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Arizent Research Survey Reveal: Fraud Trends 2021

Join us on March 17, 2021 at 8:00 AM PDT (4:00 PM CET / 3:00 PM GMT)

Andrew Mortland, Vice President of Product -- Accertify Inc.
Stuart Mann, Director of Global Fraud Product Management -- Accertify Inc.

There have been a number of fraud prevention strategy changes that merchants made within the past year, due to new and rising tactics fraudsters have been employing with the increase in online transactions during the COVID-19 pandemic.

Accertify partnered with Arizent Research and commissioned an online survey to understand payments fraud trends and cybercrime prevention strategies employed by merchants.

In this webinar, Accertify will reveal the survey findings around the most pressing concerns surrounding fraud:

- Which types of fraud increased the most in the past 12 months
- Which fraud prevention tools are merchants using to combat online fraud and which ones are perceived as most effective in detecting cybercrime?
- Which verification methods are merchants employing beyond two-factor authentication using SMS?
- What types of customer interactions do organisations monitor risk on today?

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Realtime Remediation: The Missing Piece Between RBA and MFA

Join us on March 17, 2021 at 10:00 AM PDT (6:00 PM CET / 5:00 PM GMT)

Patrice Boffa, Vice President of Customer Success -- Arkose Labs
Himanshu Bari, Head of Product Management -- Arkose Labs

As attacks get more and more sneaky, increasing volumes of user activity falls in a gray area between "trusted" and "fraudulent" traffic. How do merchants test and verify true intent, without resorting to out-of-band authentication, which can kill conversion rates? This webinar will discuss a missing piece to the risk-based authentication (RBA) <-> multi-factor authentication (MFA) puzzle: smarter step-up that can take place in-session and generate instantaneous truth data to train and refine risk assessments. It will include a cost-benefit analysis of adjusting authentication workflows to slash the amount of traffic being verified MFA tokens.

Join this session to:

-Understand how interactive user challenges bridge the gap between RBA and MFA
-Re-assess authentication workflows to improve good user throughput
-Calculating the cost savings from slashing MFA volumes

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Analyzing Conscious and Unconscious Behavior as Fraud Indicators

Join us on March 24, 2021 at 8:00 AM PDT (4:00 PM CET / 3:00 PM GMT)

Mark Freeman, Vice President of Sales -- SecuredTouch
Dean Kuchel, Technical Account Manager -- SecuredTouch

The continually growing capabilities of fraud perpetrators suggest that combating fraud will likely only get tougher. Fraudsters continually adapt to more sophisticated controls and monitoring. Even organizations with anti-fraud controls in place can have their detection rate impeded by a number of challenges, including an over-reliance on rule-based testing and information silos.

In this session SecuredTouch will delve deep into behavioral patterns and how they fit in an adaptive fraud strategy that can help the learner:

-Get visualization of fraud incidents in real-time, including drill-down capabilities
-Accurately detect and block suspicious sessions in milliseconds
-Reduce friction for legitimate customers
-Increase risk scoring preciseness and reduce false positives

Register now

The Chargeback Field Report Review

Join us on March 31, 2021 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Don Bush, Vice President of Partner Engagement -- Chargebacks911

This webinar will review and discuss the data collated for the annual Chargebacks911 Chargeback Field Report. With 2020 being a year full of challenges for merchants, what did they actually see? How were they affected by the pandemic? We will discuss what merchants saw in 2020 versus previous years and what we predict they will see in 2021. Is the new normal here to stay?

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Partnering with Law Enforcement: How Merchants Can Help Law Enforcement Fight eCommerce Fraud

Join us on April 7, 2021 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)

Cody Young, Consultant -- Pipl
Nick Selby, Chief Security Officer -- Paxos
Chris McGourty, President -- National Anti-Organized Retail Crime Association (NAORCA)

Fighting eCommerce fraud requires a partnership between eCommerce merchants and law enforcement personnel. The objective of this session is to help merchants better understand their role in fighting eCommerce fraud, how they can more effectively partner with law enforcement by understanding the key data points law enforcement will need, and how best to collect and present that data for investigation and potential prosecution.

Learning objectives:

-Nick Selby, Chris McGouty, and moderator Cody Young will discuss how eCommerce merchants and law enforcement personnel can work together at the early stages of an investigation to improve the chances of bringing charges and a potential successful prosecution.

-Questions such as "What will law enforcement need to open a case?" and "What requirements will law enforcement have before a detective will be committed to working a case?" will be discussed. We will also discuss what successful prosecutions have in common and why some cases never get off the ground.

-Finally, we will share best practices for collecting data, building a case from the beginning, and involving law enforcement in a way to best ensure a successful investigation.

Register now

MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.