The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.
How To Trust (Only) the Right Customers: Use Your Competitors' Data
Join us on September 30, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)
Uri Arad, Co-Founder and Vice President of Product -- Identiq
Shmuli Goldberg, Chief Marketing Officer -- Identiq
A great customer experience relies on trust. But trust is gained in drops and lost in bucketfuls. Fraudulent schemes abound and are becoming more sophisticated and better scaled every year. How can you trust your good users -- and only the good ones -- and how can you help them trust you?
Imagine using your competitors' data (and that of other companies) when you validate users for the very first time. New privacy enhancing techniques mean that even direct competitors can work together without ever sharing any personal user data whatsoever. If that sounds too good to be true, attend our session to find out why it is not only possible, but surprisingly intuitive -- and very valuable for fighting fraud.
Strong Customer Authentication: The Role of Biometrics in PSD2 in a New Era of Automation and Customer Service
Join us on October 7, 2020 at 4:00 AM PDT (1:00 PM CEST / 12:00 PM BST)
Ian McGuire, Fraud and Biometrics Specialist -- Nuance
Since the publication of the PSD2 directive, biometrics has played a key role to help financial services organizations carry out transactions with the highest level of security and frictionless customer experience.
Biometrics allows compliance with this regulation while leaving behind other authentication methods that have proven to be vulnerable -- traditional passwords or one-time passwords (OTP) via SMS, etc. -- and which are placed under suspicion even by the PSD2 directive itself.
Join this Solution Spotlight webinar and learn how to:
-Combine biometrics with your existing possession or knowledge elements
-Live up to your customers' expectations of a frictionless customer experience
-Reinforce the security of your systems while doing the same for the customer
The Journey to Cross-Border Payments in Latin America
Join us on October 7, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)
Rodrigo Martins, Product Manager -- BoaCompra by PagSeguro
Latin America is a vastly diverse region when it comes to the way people and companies do business. While it offers exciting opportunities for international merchants, it can also be complex: to serve such a huge market with different taxes, legal, and financial systems, companies have two choices. The first is to establish local partnerships on their own; the second is to partner with an expert on and in the region, such as BoaCompra.
In this Solution Spotlight webinar, join BoaCompra Product Manager Rodrigo Martins to understand how you can benefit from partnering with BoaCompra, a consultant in Latin America.
Review of Global Fraud Trend Data -- Q3 2020
Join us on October 21, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)
Kevin Lee, Trust and Safety Architect -- Sift
Jeff Sakasegawa, Trust and Safety Architect -- Sift
Fraud does not stand still. Cybercriminals know that the methods they have used to steal from businesses and consumers in the past will only work for so long, so they change their tactics. Meanwhile, Trust and Safety and fraud management teams chase after these evolving threats by adopting new methodologies and technologies, resulting in a cat-and-mouse game in which businesses must constantly protect themselves against the newest fraud vector.
The data in this webinar is derived from over 34,000 sites and apps in Sift's customer base. Sift ingests 35 billion events per month to uncover millions of fraudulent events. Sift's Engineering and Data Science teams derived results by reviewing and analyzing events that occurred across their platform in 2020.
Europe's Intricate Payment Landscape, Explained
Join us on October 28, 2020 at 7:00 AM PDT (3:00 PM CET / 2:00 PM GMT)
Jan-Patrick Mainka, Senior Sales Manager -- optile GmbH
Offering payments across Europe can be challenging due to the intricate nature of the payment landscape. Customers' payment preferences differ drastically from country to country -- for instance, while it is all about the iDeal in the Netherlands, neighboring Germany would rather pay by invoice. In addition, payment-related regulations in Europe are emerging and changing at a record speed, with PSD2 being the prefect example here.
All of this demands a high degree of adaptability from merchants, and needless to say a great deal of expertise. To offer European customers their favorite ways to pay while staying compliant, merchants need to be able to flexibly and quickly connect to the payment providers of their choice. But not only is it hard to build those connections, it is also difficult to identify which alternative payment methods and which payment providers are worth implementing in respective markets.
If you are a merchant seeking for optimization of your payments across Europe or planning to expand, this webinar will deliver deep-dive insights on the versatile payments in Europe.
Digging Into the Data: How to Put Together a Winning Chargeback Representment
Join us on October 28, 2020 at 9:00 AM PDT (5:00 PM CET / 4:00 PM GMT)
Pallavi Kuppa-Apte, Head of Operations -- Chargehound
Figuring out how to put together effective dispute representments can help return hundreds of thousands of dollars in revenue to your bottom line. But, unfortunately it is not always a straightforward process, especially for companies that have extremely limited chargeback data to help inform their decisions.
Should you include every piece of evidence you have or just what is essential? Does the format matter? Do you need to adjust the evidence depending dispute type or reason code? After automating over a million disputes on behalf of merchants around the globe, Chargehound draws from an extensive data source to ensure our merchants have the best possible representment to maximize revenue recovery.
Join Pallavi Kuppa-Apte, Head of Operations at Chargehound, as she shares best practices for putting together a winning representment.
Who is Who Post-COVID? Unmasking Attacks That Behave Like Humans
Join us on November 4, 2020 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)
Robert Capps, Vice President of Marketplace Innovation -- NuData Security
Magali Vander Vorst, Marketing Content Manager -- NuData Security
Not only are attacks getting better at mimicking human behavior, but they can also exploit a new set of user credentials harvested from COVID-related scams.
Join passive biometrics leader NuData Security to look at these new types of human-looking attacks, explore placements that are most exposed to these sophisticated threats, and discover the signals companies need to look for to recognize their good users.
Key takeaways from this session include:
-What are the good user behavior changes post-lockdowns
-How human-looking attacks behave and how passive biometrics can detect them
-How to mitigate these threats across your customer touchpoints
Leveraging the 5 Pillars of Accertify's Digital Identity to Stop Account Takeovers
Join us on November 11, 2020 at 7:00 AM PST (4:00 PM CET / 3:00 PM GMT)
Andrew Mortland, Vice President of Product -- Accertify
Stuart Mann, Director of Global Fraud Product Management -- Accertify
During these unprecedented times, many consumers have changed their shopping habits, and left many of their accounts and loyalty programs dormant. Uncertain economic times bring new waves of fraudulent attacks, and fraudsters have begun to focus on the huge financial value locked up in those consumer accounts.
Increasingly sophisticated tools available to fraudsters can leave you in a panic, wondering how to detect and stop complex, account-centric attacks. At the same time, there is increased pressure to provide a user-friendly, low-friction shopping experience, and to build customer loyalty.
In this Solution Spotlight webinar, join Accertify Inc. to learn about techniques to detect attacks on those accounts while simultaneously reducing friction for your good customers. Learn how Accertify's solution measures trust using the five pillars of digital identity, and how monitoring accounts in real-time can prevent losses -- both financial and reputational.
The Future of Payments in Latin America
Join us on November 11, 2020 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)
Christian Desert, Chief Revenue Officer -- BoaCompra by PagSeguro
BoaCompra by PagSeguro is part of the biggest payments fintech in Latin America. As a company with 100% Latin American DNA and over 15 years on the market, BoaCompra by PagSeguro is a specialist in Latin America payments.
During this webinar BoaCompra's Chief Revenue Officer, Christian Desert, will share important insights for merchants looking to process payments in this very promising market:
-Most used payments methods
-Useful tips for merchants starting out in LATAM
Creating Digital Transformation and New Customer Journeys
Join us on November 18, 2020 at 7:00 AM PST (4:00 PM CET / 3:00 PM GMT)
Amanda Mickleburgh, Product Line Director -- ACI Worldwide
Digital transformation in this case is the rethinking or even reinventing the customer journey for retail purchases. This digital customer journey is a complete framework that shows you how users connect with your brand and product digitally. It shows all the different stages that customers go through as they interact with your digital channels; from awareness, to consideration, to purchase.
Key takeaways from this session include:
-Understand how to reconsider and think about the possible paths to purchase
-How to look for and solve any friction in the journey
-Steps to jump start your digital transformation project
What Analyzing 178 Million Transactions Told Us About Success Rates
Join us on November 18, 2020 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)
Sachi Pradhan, Senior Product Manager -- Spreedly
After an analysis of 178 million revenue transactions occurring between July and mid-December 2019 in three geographic regions -- Europe, Latin America and the Caribbean, and North America -- Spreedly evaluated success rates for different payment attributes. While success rates vary greatly, several factors were associated with improved success rates. This session will provide a deep dive into areas to address when looking to improve your success rates for payment transactions.
Example 1: Real-world Examples
Spreedly will do a deep dive into three hypothetical businesses and their benefits realized through optimizing success rates. The examples mirror the range of success rates companies can expect when they optimize for success.
Example 2: Customer Experience
Declined transactions are bad for business and can drive customers into the arms of competitors. A small increase in success rates can have a big impact on your business. Even an increase of a fraction of a percent can mean millions in incremental revenue and retained customer lifetime value.
Example 3: Gateways
Decisions on whether to accept or decline a transaction happen in milliseconds. Having multiple gateways improves success rates by providing a backup in case the primary gateway cannot process the transaction. Different gateways may have different success rates in different countries, currencies, or regions. A high success rate in one country does not necessarily mean a gateway will have a high success rate in another.
Tackling the Pain Points of Manual Review
Join us on November 25, 2020 at 7:00 AM PST (4:00 PM CET / 3:00 PM GMT)
Sebastien Carletti, Product Owner -- Oneytrust
Victoria Michaux, Account Manager -- Oneytrust
In this Solution Spotlight webinar, attendees will explore the Oneytrust R-Bot / Digital Review solution with Oneytrust's Sebastien Carletti and Victoria Michaux.
This solution combines data enrichment with Robotic Process Automation (RPA) to tackle the problems associated with manual review.
It is scalable, global, can work 24/7, and -- most importantly -- is easy to set up with no specific IT skills required. Companies can be live in just six weeks.
Fighting eCommerce Fraud During Peak Sale Season
Join us on November 25, 2020 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)
Byron King, Data Scientist -- Nethone
Join Nethone Data Scientist Byron King to examine the following topics in this eCommerce fraud webinar:
-What a typical fraud attack looks like for our eCommerce clients
-The steps we can take to prevent such attacks
-How fraud in the eCommerce differs from other sectors
Attendees will also learn:
-How serious are fraud attacks during the sale/holiday season?
-How do peak-season fraud attacks differ from normal fraud attacks?
-How can we prepare ourselves to fight against these attacks?
Take Control of Your Online Transaction Risk and Fraud Exposure
Join us on December 2, 2020 at 5:00 AM PST (2:00 PM CET / 1:00 PM GMT)
Olaf Hofmann, Chief Product Officer -- Cybertonica
Alan Nagle, Chief Commercial Officer -- Cybertonica
In this Solution Spotlight webinar, join Cybertonica CPO Olaf Hofmann and CCO Alan Nagle as they present the company's GoFrictionless product.
This product enables merchants with little effort to manage their transaction risk and fraud exposure while improving their conversion rate by lowering basket drop-offs.
With customisable reports and overviews, merchants will be able to gain risk and fraud insights as well as marketing spend, all of which supported by Cybertonica's experts and sophisticated machine learning models.
Reduce the Risk of Payment Fraud Due to Carding Attacks
Join us on December 2, 2020 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)
Liel Strauch, Director of Product Research -- PerimeterX
Ameet Naik, Director of Cybersecurity Strategy -- PerimeterX
Tune in on December 2 as PerimeterX discusses in depth how to detect and stop fraudulent transactions originating from carding bots, thereby saving substantially in payment processing charges.
This webinar will also cover:
-Carding attacks from the wild
-How carding attacks evade detection
-Trends leading into the holiday season
The Future of Authentication
Join us on December 9, 2020 at 7:00 AM PST (4:00 PM CET / 3:00 PM GMT)
Joshua Bower-Saul, Chief Executive Officer -- Cybertonica
Join Cybertonica's CEO, Joshua Bower-Saul, in this webinar that demonstrates in practical ways how authentication, ID, and payment operations will be affected by new forms of SCA entering the market, beginning with the EU PSD2 regulations and then spreading to the entire digital ID and authentication sphere.
Discover what technologies will win out and how authentication will merge with behavioral and biometric indicators. Secondly, the session will explore what the privacy and market implications of these changes are.
You Want Fraud Protection -- We'll Guarantee It
Join us on December 9, 2020 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)
Ron Hynes, Chief Executive Officer -- Vesta
Karisse Hendrick, eCommerce Industry Consultant -- Chargelytics
$330 billion in revenue lost for fear for fraud by 2023. While these stats may seem concerning, there is good news.
Vesta Payment Guarantee brings unrivaled accuracy to fraud protection. For Vesta customers, this means peace of mind to accept more payments for increased net revenue. Vesta guarantees all approved card-not-present transactions, eliminating your risk and liability.
In this Solution Spotlight webinar, Ron Haynes, CEO of Vesta, and eCommerce consultant Karisse Hendrick as they review Vesta's guarantee solutions.
How to Retain Customers New to eCommerce
Join us on December 16, 2020 at 7:30 AM PST (4:30 PM CET / 3:30 PM GMT)
Emilie Grunzweig, Head of Data Insights -- Riskified
Yarden Altshull, Head of Content Marketing -- Riskified
The coronavirus pandemic has forced traditional in-store shoppers to shift to eCommerce. And now that several economies are beginning to re-open storefronts, the question on merchants' minds is whether the new crop of online shoppers will stick to eCommerce as a channel or revert to their old ways.
Who are these new consumers that adopted online shopping? What can merchants do to keep them shopping online? What have we learned about their shopping behaviors during lockdown that can be leveraged to retain them in this channel? Join this educational webinar to find out answers to these key questions and more.
Stronger Together: Issuers and Merchants Join Forces to Fight Fraud with EMV 3DS
Join us on December 16, 2020 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)
Jayakumar Krishnasamy, Product Management Advisor -- Broadcom
Historically, merchants and issuers have had to fight their own battles. Merchants have to fend off hackers, comply with the PCI-DSS, bear the costs of chargebacks, and navigate innovation to increase conversion rates, while issuers have to manage card-not-present-fraud, implement the right level of authentication friction, and maintain a healthy customer experience.
Thanks to EMV 3DS in 2020, the infrastructure is now available for merchants and issuers to work together and share intelligence to collectively fight fraud, improve the customer journey, and maximize conversion.
ATO Check Mate: Playing Chess with Today's Innovative Fraudsters
Join us on January 13, 2021 at 3:00 AM PST (12:00 PM CET / 11:00 AM GMT)
Michael Reitblat, Chief Executive Officer -- Forter
As fraudsters find loopholes within improved customer experience from merchants, one of the most common fraud vectors continues to be account takeover (ATO) attacks. ATO allows for fraudulent transactions and unauthorized shopping from a victim's compromised account.
Over the past year, the number of ATO attacks has been on the decline by 14%. While quantity is down, the quality of these attacks has increased in sophistication, creating additional friction for merchants and their valued customers.
Join this webinar to learn about:
-The evolution of ATO attacks
-Signs of sophisticated ATO attacks today
-How merchants can better defend against innovative fraudsters
Stop eGift Card and Loyalty Points Fraud
Join us on January 13, 2021 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)
Ameet Naik, Director of Cybersecurity Strategy -- PerimeterX
The gift card market has skyrocketed and is valued at over $381 billion for 2020, growing at a rate of 6% annually. With the crackdown on card-not-present fraud, eGift cards have become a more productive target for fraudsters. Brute force account takeover attacks have consistently targeted eGift card pages for major brands throughout the year.
Join PerimeterX to explore:
-Recent eGift card attacks and trends
-Brute force tactics hackers use to target eGift cards and loyalty points
-How to avoid damage to your brand reputation
New Fraud Centurions: The Future of Risk Management
Join us on January 20, 2021 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)
J. Bennett, Vice President of Operations and Corporate Development -- Signifyd
Risk management teams and their roles are evolving as quickly as eCommerce and fraud progress at a significant pace. Highly skilled manual review teams are sophisticated and knowledgeable but are costly and static. Automated systems have helped risk management teams with dynamic fraud detection and prevention, allowing risk management roles to mature.
The 21st-century risk management professional now has a more important role: helping build the sort of seamless customer experience that nurtures lifetime customer value and builds trust with a merchant's market. The modern risk professional's core mission has moved from a defensive approach to fighting fraud, to a fearless approach to building customer relationships.
Join this webinar to learn:
-The evolution of the risk professional's role from a focus on mitigating loss to maximizing rewards
-The role of data and recent innovations in identifying pressure points where customer loyalty is tested
-Actionable steps to move organizations toward the future state of risk management
2021 and Beyond: The Evolving Fraud Landscape
Join us on January 27, 2021 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)
Kevin Gosschalk, Chief Executive Officer and Co-Founder -- Arkose Labs
The COVID-19 pandemic and related lockdowns spurred people online in numbers never seen before. This massive rise in digital traffic has also brought with it a rise in fraud, as attackers sought to blend in with good traffic. Further, typical fraud models were thrown out the window, as what constituted "normal" user behavior online was thrown by the wayside.
Though the world is slowly returning to something resembling normal, many of the digital habits acquired during the pandemic will continue in the virtual realm. In this webinar, we will discuss how merchants can combat fraud in this continuing "new normal" and how to do so while still enabling a seamless digital experience for good users. We will also share key data points from our most recent fraud report.
Attend this webinar and discover:
-The new world of permanently increased digital traffic
-Fraud patterns to remediate fraud without impacting customers
-Best practices to remediate fraud without impacting customers
MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.