MRC Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.

Be the Marketplace Maven -- Fight Fraud and Reduce Risk. It's Time to Take Control

Join us on April 1, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Nitzan Peretz Ben-Zvi, Business Development Manager -- Payoneer
Maxim Polyachenko, Director of Global Risk Operations -- Payoneer

Online marketplaces are experiencing rapid growth -- and marketplace fraud is keeping pace. The MRC's 2019 Global Fraud Survey Results show that 96% of all eCommerce businesses report experiencing fraud attacks. And as scams become more sophisticated, the potential for damage will only continue to increase.

To fight fraud and reduce business risk, you need to know the most common types of criminal activity and how to take measures to detect and prevent it.

One of the biggest issues for marketplaces is blurred seller identity and illegal networks of stores. 60% - 70% of the direct damage caused by repetitive fraud and ~7% of chargebacks are generated by these stores with a single seller behind them. And damage is not limited to financial loss; fraud mitigation requires time, resources, and money. It also negatively impacts the customer experience, leading to loss of reputation as both sellers and buyers take their business elsewhere.

In this webinar, Payoneer will explore the types of possible fraud along with the damage caused by multiple stores and multiple identities. Payoneer will also share how you can take control of your marketplace and protect your funds.

Register now!

EMV® Secure Remote Commerce: Understanding the Basics

Join us on April 8, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Simon Kleine, Director of Communications -- EMVCo
Clinton Allen -- Chair of the EMVCo Secure Remote Commerce Working Group

The continued growth of global eCommerce requires consumer convenience and confidence in remote payments. Technical body EMVCo has worked with the payment community to publish a set of specifications that enable the creation of a "virtual payment terminal" known as EMV® Secure Remote Commerce (SRC).

This webinar will provide an introduction to EMV SRC, what it is, why it is needed, and how it could be implemented. Join this broadcast to learn more.

EMV SRC is a foundation that enables industry solutions for the processing of eCommerce transactions in a consistent, streamlined fashion across a variety of remote-checkout environments and consumer devices, including smartphones, tablets, PCs, and other connected devices. The EMV SRC payment icon signals that EMV SRC is being used as the framework to process card-based payment transactions in remote-checkout environments.

This "virtual payment terminal" is the first step in the journey to deliver the same confidence consumers all around the world have come to expect from EMV through their experience with EMV chip and contactless payments and EMV QR Code.

Attendees will learn:

-What EMV SRC is and who delivers SRC solutions
-Why it is needed and the benefits that it brings to the payment community
-Where it could be implemented and the role of EMVCo
-How it could potentially look when implemented

EMV® is a registered trademark in the U.S. and other countries and an unregistered trademark elsewhere. EMV and the payment icon are trademarks owned by EMVCo, LLC.

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Stopping Chargebacks Before They Start -- Pipe Dream or Reality?

Join us on April 15, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Adrian Sanders, Chief Executive Officer -- Chargehound
Alan Blount, Senior Partner Technology Engineer -- Google

What if you could stop chargebacks before they start? "Chargeback deflection" is not only the dream of almost every payments and fraud professional, it is also the goal of a whole suite of products that are entering the market, including the Visa Merchant Purchase Inquiry (VMPI).

In this educational webinar, Adrian Sanders, CEO of Chargehound, and Alan Blount, Senior Partner Technology Engineer at Google, will give an overview of how chargeback deflection fits into the current payments landscape, then dig into real world examples to share some of the benefits and pain points merchants are experiencing when attempting to put chargeback deflection into action. The webinar will conclude with how chargeback deflection and chargeback representation can successfully work together to help merchants mitigate risk and manage fraud.

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Do Not Pass Go! Winning the Money Game Versus Fraudsters

Join us on April 29, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Kevin Gosschalk, CEO and Founder -- Arkose Labs

Rendering websites and apps inhospitable enough that fraudsters abandon attacks, while preserving good customer throughput rates, relies on one thing: disrupting the economic drivers behind organized fraud.

This Solution Spotlight webinar will kick off with an overview of the latest fraud patterns hitting the retail, travel, gaming, and social media verticals. By combining insights from risk-based analysis and step-up authentication, attendees will receive practical takeaways on how to tailor their strategy around fraud and friction. Protections which sap fraudsters' time and resources will quickly render large-scale attacks financially non-viable in the long term.

Kevin Gosschalk, CEO and Founder of Arkose Labs, will then present a case study of how the company's solutions have been successfully deployed to cut down the complexity of tackling fraud using one unified platform. Find out how Arkose Labs' differentiated approach breaks the business model behind fraud and eliminates attacks en masse.

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Insights Into Top Performers: Results of the MRC 2020 Global Payment Survey

Join us on May 6, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Scott Choi, Senior Director of Product Marketing -- CyberSource Corporation

The 2020 MRC Global Payment Survey, developed in collaboration with CyberSource, shares the results and the key insights from the survey focusing on how merchants are approaching payment commerce, the challenges companies are facing, the best practices they employ, and the benefits they are experiencing. Other topics include a perspective of upcoming trends in the market related to payment commerce. The broadcast will conclude with Q&A.

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ATO Prevention: Striking a Balance Between Trust and Risk

Join us on May 13, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)

Monnia Deng, Director of Product Marketing -- Castle

Good customer engagement means a seamless user experience. However, attackers are relying on this seamless approach to exploit security weaknesses in your digital business. From new account opening to financial agreement automation to password resets, organizations need to protect the entirety of the customer journey without introducing friction.

Every customer's journey with your online presence will be dynamic and unique, requiring an adaptive and intelligent approach to protecting against risks like account takeovers and new account fraud. How can you minimize customer friction all while improving the security of your digital business? How do you strike the perfect balance between trust and risk?

In this Solution Spotlight webinar, you will learn:

1. Why current WAFs, fraud or bot detection, and authentication solutions cannot fully protect against account takeovers and new account fraud.

2. How to leverage behavioral analytics and a robust risk engine to protect every step of the customer journey.

3. What you can do to strike a balance between trust assurance and level of risk assumed for your digital business.

Register now!

Crossing the Chasm: Making 1-click and Recurring Payments Work in LATAM

Join us on May 20, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Michel Golffed, Vice President of Growth -- dLocal

The session will discuss how to successfully implement 1-click and subscriptions payments in Brazil, Argentina, Mexico, Chile, and Colombia, where local payments infrastructure gaps abound. dLocal will be addressing specific topics on how making the most of local cards and bank transfer options, tokenization options, subscription logic handling, the use of direct debit in select markets (such as Argentina), and the usage of alternative payment methods as a payment recovery mechanism. dLocal will also feature insights from merchants in SaaS, media and entertainment, and consumer retail industries by sharing best practices and relevant examples.

Key takeaways will include:

-Overview of the current state of recurring payments in Brazil, Argentina, Mexico, Chile, and Colombia
-Details to understand how to solve the card payments crack among countries in LATAM
-Information on how to leverage local payment options for 1-click and recurring payments
-Ways in which different merchants have successfully implemented their recurring payments engines in LATAM

Register now!

Early Detection: Identify User Intent Using Behavioral Biometrics to Stop Advanced Fraud Attacks

Join us on May 27, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Alasdair Rambaud, Chief Executive Officer -- SecuredTouch
Ran Wasserman, Chief Technology Officer -- SecuredTouch

The best teams deserve the best fraud fighting tools. Behavioral biometrics gives your fraud and payments teams a new point of view on the user journey. SecuredTouch's technology uses a previously ignored data set that allows you to identify user intent, ensuring early detection of fraud before a transaction can take place.

By identifying good users first and flagging suspicious activities before fraud can take place, you improve transaction rates and reduce fraud losses significantly.

In this Solution Spotlight webinar, SecuredTouch will use the customer journey as a guide, illustrating how behavioral biometrics detect automated and manual attack vectors by breaking down the stages of the most pervasive fraud attacks, including account takeover, payment fraud, and more.

Register now!

PSD2: What Merchants Need to Know

Join us on June 3, 2020 at 7:00 AM PDT (4:00 PM CEST / 3:00 PM BST)

Imri Meir, Vice President of Product Management -- SafeCharge, a Nuvei company
Triona Smith, Acceptance Readiness Director -- Visa Authentication and Risk Solutions

If you operate a business in Europe or if your customers are based in the EU, there is no doubt that you are wondering -- and most probably worrying -- about Payment Services Directive 2 (PSD2), its implications on your business, and if you are prepared.

Join us for this informative joint session discussing the opportunities and challenges that the Directive presents. The webinar has been designed to provide merchants with a deeper understanding of PSD2, SCA, EMV 3DS, and MPI through an expert panel, including Visa representatives.

Register now!

Global eCommerce in 2020: Redefining the Retail Experience in the Mobile Era

Join us on June 10, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)

Angie White, Senior Product Marketing Manager -- iovation

iovation's 2020 eCommerce report explores the impact and growth opportunities mobile commerce has opened up to the industry. Last year, iovation saw a major increase in mobile commerce transactions compared to 2018. As mobile commerce continues to grow as a tool for consumers to purchase goods and services, successful retailers are finding innovative ways to provide personalized experiences, both in-store and online.

As the industry innovates by leveraging mobile devices, merchants face significant risk as fraudsters focus on exploiting retailers' deeper digital connections with consumers. This resulted in 118% growth in potential fraud originating from mobile devices last year compared to the year before.

The 2020 eCommerce report offers insights into preventing fraud and meeting consumer expectations, as mobile commerce continues to scale on a global level. Register for this Solution Spotlight webinar to learn:

-The four top fraud trends that retailers are facing in 2020
-How to deliver a mobile commerce experience that is both seamless and secure
-The key consumer expectations retailers need to meet in order to stay competitive
-The Consumer Data Bill of Rights: How demonstrating responsible stewardship of consumer data will lead to consumer trust

Register now!

The Anatomy of Fraud: Highlights from the LexisNexis® Risk Solutions Cybercrime Report, July-December 2019

Join us on June 17, 2020 at 6:00 AM PDT (3:00 PM CEST / 2:00 PM BST)

Rebekah Moody, Market Planning Director of Fraud and Identity -- LexisNexis® Risk Solutions

Fraud is constantly evolving. As organizations close one door to fraud, fraudsters find another. LexisNexis® Risk Solutions tracks cybercrime to help develop industry-leading fraud prevention solutions. You can use this information to help you stay one step ahead.

The LexisNexis® Risk Solutions Cybercrime Report (July - December 2019) offers global, regional, and industry views of fraud activity based on nearly 19 billion digital transactions worldwide. This report details the anatomy of global fraud networks to better understand the global, regional, and industry connections.

Join this webinar as Rebekah Moody, Market Planning Director of Fraud and Identity from LexisNexis Risk Solutions, conducts a deep-dive into the findings of the latest Cybercrime Report.

Register now!

Gift Cards -- How Scammers Take Advantage of Your Inattention

Join us on June 24, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)

Aleksander Kijek, Chief Product Officer -- Nethone

More and more eCommerce shops are offering gift cards that can be bought and used online. There is no need to get the physical ones to complete the transaction. Therefore scammers take advantage of inattention of the business owners that often do not know that e-gift cards are quite easy to scam. In this webinar, Nethone will explain what mechanisms can and should be implemented to protect the industry.

Register now!

Hitting Fraudsters Where It Hurts: Their Wallets

Join us on July 1, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Kevin Gosschalk, CEO and Founder -- Arkose Labs

The rapid pace of innovation has drastically changed the payments landscape from what it was even just a few short years ago. Transactions are now real-time, seamless, and mobile in nature. In fact, more than 40 countries now have faster, irrefutable payments available to both consumers and businesses.

Unfortunately, criminals have been innovating as well. Increasingly complex and sophisticated attacks are fueling a rise in account takeover and other forms of fraud. Add in the existence of easy-to-use software that can be purchased cheaply on the Dark Web and it has never been more simple or more profitable to commit fraud.

Join this Solution Spotlight webinar to learn about how fraudsters are attacking this new world of faster payments, and how banks and businesses can fight back.

Register now!

Leverage Machine Learning for Fraud Prevention

Join us on July 8, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Erika Dietrich, Vice President of Risk Services -- ACI Worldwide

In today's changing fraud landscape, merchants are faced with the challenge of providing a frictionless customer experience without compromising customer security. Machine learning models can help merchants achieve this balance by blocking fraud behind the scenes without affecting conversions.

Join ACI's Erika Dietrich, Vice President of Risk Services, for this Solution Spotlight webinar exploring how merchants can capitalize on the opportunities of machine learning technology.

Don't miss this opportunity to understand how machine learning can help:

- Dramatically reduce chargebacks
- Support better conversion rates
- Reduce fraud loss rates and accept more genuine transactions to increase customer revenue

Register now!

Evaluating Marketplace Options in the Wake of PSD2

Join us on July 15, 2020 at 5:00 AM PDT (2:00 PM CEST / 1:00 PM BST)

Rowland Berry, Director of Business Development -- Payoneer

Since its introduction in 2018, PSD2 has been making headlines. The directive ushered in a wave of concern from marketplaces and platforms that suddenly found themselves subject to compliance with regulations positioning them as would-be payment entities.

Sandwiched between buyers and merchants, modern marketplaces have evolved to be more than just intermediaries neutral in the act of transacting. It was only a matter of time until regulators shifted the scope of existing standards to include these non-traditional players in the financial services space.

In this webinar, Payoneer will discuss the different paths that marketplaces have to achieving PSD2 compliance. Should marketplaces strive for self-sufficiency, or rely on a third-party payment partner to keep their pulse on regulatory change? This session explores the options available to marketplaces to lifting the compliance burden and finds that accommodating changing regulations does not have to incur as dramatic a change as initially perceived.

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The Changing Face of Fraud -- A PaymentsSource Survey Conducted on Behalf of Accertify

Join us on July 22, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Stuart Mann, Director of Global Fraud Product Management -- Accertify
Andrew Mortland, Vice President of Product -- Accertify

This payment fraud survey, conducted on behalf of Accertify, Inc., a wholly owned subsidiary of American Express, shows airlines, casino/gaming companies, and retailers are no longer concerned only about financial loss from fraud. They are now increasingly worried about the impact that fraud has on the level of trust they have with their customers.

The survey, conducted for Accertify by SourceMedia Research and PaymentsSource, found that risk to customer satisfaction from payment fraud jumped 62% compared to 12 months ago -- the biggest increase of any risk factor respondents were asked to rate. Corporate reputation was next highest, with an increase of 60%.

Meanwhile, financial losses -- traditionally a top concern -- ranked fourth, behind concerns about customer satisfaction, reputation, and regulatory actions. Fraud prevention has typically been an exercise in saving money, but this survey shows it is morphing into one of saving face.

The reason is that fraudsters have moved beyond making fraudulent payments and are now fixated on the enormous financial value locked up in consumer accounts, including loyalty points, rewards, stored payment methods, gift cards, and coupons. This is indeed confirmed with non-traditional fraud shown to be on the rise -- when asked which three types of fraud increased the most at their company over the past 12 months, respondents cited identity theft (26%), coupon/discount/refund abuse (25%), and gift card fraud (22%).

Join this webinar to find out the key results in terms of what types of fraud the industry is most concerned with, what to look for when selecting a fraud-prevention partner, and which technologies on the market are perceived strongest when it comes to fighting fraud.

Register now!

Addressing Bot Attacks in a New Era of Digital Security

Join us on July 29, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)

Johan Brissmyr, Chief Executive Officer -- Castle
Monnia Deng, Director of Product Marketing -- Castle

From hivenets to swarmbots, bots are becoming more sophisticated when they are attempting malicious activity like fake account creation and carding attacks. Denial of service (DoS) vendors do a great job of protecting against large-scale bot attacks, but what happens when bots have the finesse to start acting like a real, legitimate user?

Join this webinar to understand the history of bot attacks and how organizations should respond to a new era of digital security in 2020 and beyond.

Register now!

MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.