MRC Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.


Take Control of Your Online Transaction Risk and Fraud Exposure

Join us on December 2, 2020 at 5:00 AM PST (2:00 PM CET / 1:00 PM GMT)

Olaf Hofmann, Chief Product Officer -- Cybertonica
Alan Nagle, Chief Commercial Officer -- Cybertonica

In this Solution Spotlight webinar, join Cybertonica CPO Olaf Hofmann and CCO Alan Nagle as they present the company's GoFrictionless product.

This product enables merchants with little effort to manage their transaction risk and fraud exposure while improving their conversion rate by lowering basket drop-offs.

With customisable reports and overviews, merchants will be able to gain risk and fraud insights as well as marketing spend, all of which supported by Cybertonica's experts and sophisticated machine learning models.


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Reduce the Risk of Payment Fraud Due to Carding Attacks

Join us on December 2, 2020 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Liel Strauch, Director of Product Research -- PerimeterX
Pan Kamal, Cybersecurity Evangelist -- PerimeterX

Tune in on December 2 as PerimeterX discusses in depth how to detect and stop fraudulent transactions originating from carding bots, thereby saving substantially in payment processing charges.

This webinar will also cover:

-Carding attacks from the wild
-How carding attacks evade detection
-Trends leading into the holiday season


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The Future of Authentication

Join us on December 9, 2020 at 7:00 AM PST (4:00 PM CET / 3:00 PM GMT)

Joshua Bower-Saul, Chief Executive Officer -- Cybertonica

Join Cybertonica's CEO, Joshua Bower-Saul, in this webinar that demonstrates in practical ways how authentication, ID, and payment operations will be affected by new forms of SCA entering the market, beginning with the EU PSD2 regulations and then spreading to the entire digital ID and authentication sphere.

Discover what technologies will win out and how authentication will merge with behavioral and biometric indicators. Secondly, the session will explore what the privacy and market implications of these changes are.


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Eliminate eGift Card Fraud and Grow Your Revenue

Join us on December 9, 2020 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

John Venglass, Director of Product Management -- Vesta
Karisse Hendrick, eCommerce Industry Consultant -- Chargelytics

Nearly 50% of merchants have declined legitimate gift card purchases. $221 billion in U.S. gift card sales is projected by 2024 and $330 billion in revenue lost for fear of fraud. While these stats may seem concerning, there is good news.

Vesta Payment Guarantee brings unrivaled accuracy to fraud protection. For Vesta customers, this means peace of mind to accept more payments for increased net revenue. Vesta guarantees all approved card-not-present transactions, including eGift cards, eliminating your risk and liability.

In this Solution Spotlight webinar, join John Venglass, Director of Product Management at Vesta, and eCommerce consultant Karisse Hendrick as they review Vesta's payment guarantee solutions.


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How to Retain Customers New to eCommerce

Join us on December 16, 2020 at 7:30 AM PST (4:30 PM CET / 3:30 PM GMT)

Emilie Grunzweig, Head of Data Insights -- Riskified
Yarden Altshull, Head of Content Marketing -- Riskified

The coronavirus pandemic has forced traditional in-store shoppers to shift to eCommerce. And now that several economies are beginning to re-open storefronts, the question on merchants' minds is whether the new crop of online shoppers will stick to eCommerce as a channel or revert to their old ways.

Who are these new consumers that adopted online shopping? What can merchants do to keep them shopping online? What have we learned about their shopping behaviors during lockdown that can be leveraged to retain them in this channel? Join this educational webinar to find out answers to these key questions and more.


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Stronger Together: Issuers and Merchants Join Forces to Fight Fraud with EMV 3DS

Join us on December 16, 2020 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)

Jayakumar Krishnasamy, Product Management Advisor -- Broadcom

Historically, merchants and issuers have had to fight their own battles. Merchants have to fend off hackers, comply with the PCI-DSS, bear the costs of chargebacks, and navigate innovation to increase conversion rates, while issuers have to manage card-not-present-fraud, implement the right level of authentication friction, and maintain a healthy customer experience.

Thanks to EMV 3DS in 2020, the infrastructure is now available for merchants and issuers to work together and share intelligence to collectively fight fraud, improve the customer journey, and maximize conversion.

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Delivering on the Promise of Improved Success Rates: Smart Routing and Payment Provider Agnostic Network Tokenization

Join us on January 6, 2021 at 7:00 AM PST (4:00 PM CET / 3:00 PM GMT)

Lee Jacobs, Director of Product Management -- Spreedly

Growing your business is your priority. That means increasing the ROI from each digital transaction, not only for short-term revenue but also to build long-term customer relationships. Latency, success rates, and features vary widely by gateway across currencies and countries. With a multi-provider strategy, merchants and platforms can mix and match providers to get the performance and transaction results you need in the markets you want.

This session will provide insights into how payments orchestration can be used by organizations to analyze and optimize online transactions. Topics will include smart routing in payments and how conversion rates can often have a significant impact on the bottom line. Sub-optimal transaction success rates directly impact customer conversion and overall revenue. False declines totaled $331 billion among U.S. transactions in 2018, according to an Aite Group report. They often result in cart abandonment, diverting would-be customers to competitors. We will discuss how sophisticated analytics and tools to optimize payments dynamically determines the optimal processor based on criteria such as card brand, card type, and currency. This leads to dramatically improved success rates and radically improved customer experience.

Network tokenization will also be discussed. When stored cards expire or are out of date, they cannot be used to process transactions. That can have a major impact on merchants with subscription models or that allow customers to make purchases with a stored card, for example. The major card networks introduced network tokenization to address this challenge, reduce fraud, and help boost overall success rates. Studies show a 3.2% authorization rate lift according to an industry study (VisaNet, January - March 2019). We will discuss how organizations can use evergreen network tokens from the major card networks that are compatible with any payment service provider, ensuring payment credentials are always up-to-date.

Learning objectives for this webinar are:

-Strategies for elevating payment processes to take advantage of revenue optimization opportunities
-Real-world applications of payments orchestration for multiple industries and organization types
-Methods for comparing best-in-market payment service providers
-How smart / intelligent routing of transactions works
-How network tokenization works


Register now


How to Prepare Your Fraud Team for a Rise in eCommerce

Join us on January 6, 2021 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)

Pallavi Kuppa-Apte, Chief Operating Officer -- Chargehound
Emilie Verdon, Fraud and Risk Management Team Lead -- Shopify

An unprecedented shift to eCommerce is underway for retailers as a result of COVID-19. According to data from IBM's U.S. Retail Index, the pandemic has accelerated the shift away from physical stores to digital shopping by roughly five years. In this webinar, payment and fraud leaders at Shopify and Chargehound will share their first-hand experience and lessons learned from helping thousands of merchants bring their payments online and prepare their fraud operations to defend against rising fraud and chargebacks.

Join this webinar to learn how to:

-Address and prepare for increasing rates of chargebacks and fraud when moving volumes online
-Better protect your eCommerce business and customers from chargebacks
-Develop agile operations to react quickly to changes in consumer behavior and fraud


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ATO Check Mate: Playing Chess with Today's Innovative Fraudsters

Join us on January 13, 2021 at 3:00 AM PST (12:00 PM CET / 11:00 AM GMT)

Michael Reitblat, Chief Executive Officer -- Forter

As fraudsters find loopholes within improved customer experience from merchants, one of the most common fraud vectors continues to be account takeover (ATO) attacks. ATO allows for fraudulent transactions and unauthorized shopping from a victim's compromised account.

Over the past year, the number of ATO attacks has been on the decline by 14%. While quantity is down, the quality of these attacks has increased in sophistication, creating additional friction for merchants and their valued customers.

Join this webinar to learn about:

-The evolution of ATO attacks
-Signs of sophisticated ATO attacks today
-How merchants can better defend against innovative fraudsters

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Stop eGift Card and Loyalty Points Fraud

Join us on January 13, 2021 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Liel Strauch, Director of Product Research -- PerimeterX
Pan Kamal, Cybersecurity Evangelist -- PerimeterX

The gift card market has skyrocketed and is valued at over $381 billion for 2020, growing at a rate of 6% annually. With the crackdown on card-not-present fraud, eGift cards have become a more productive target for fraudsters. Brute force account takeover attacks have consistently targeted eGift card pages for major brands throughout the year.

Join PerimeterX to explore:

-Recent eGift card attacks and trends
-Brute force tactics hackers use to target eGift cards and loyalty points
-How to avoid damage to your brand reputation

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Manual Review Best Practices

Join us on January 20, 2021 at 7:00 AM PST (4:00 PM CET / 3:00 PM GMT)

Anthony Mannino, Director of Account Management - EMEA -- Ekata
Kristy Edge, Deputy Head of Fraud -- The Hut Group

Ekata and The Hut Group will explore the evolution of manual review and best practices for manual review teams. Themes discussed will include:

-Mitigating cross-border risk
-The impact of COVID-19 and the future of manual review
-PSD2
-Manual review tools for companies who also use automation
-Best practices for manual review teams


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New Fraud Centurions: The Future of Risk Management

Join us on January 20, 2021 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)

J. Bennett, Vice President of Operations and Corporate Development -- Signifyd

Risk management teams and their roles are evolving as quickly as eCommerce and fraud progress at a significant pace. Highly skilled manual review teams are sophisticated and knowledgeable but are costly and static. Automated systems have helped risk management teams with dynamic fraud detection and prevention, allowing risk management roles to mature.

The 21st-century risk management professional now has a more important role: helping build the sort of seamless customer experience that nurtures lifetime customer value and builds trust with a merchant's market. The modern risk professional's core mission has moved from a defensive approach to fighting fraud, to a fearless approach to building customer relationships.

Join this webinar to learn:

-The evolution of the risk professional's role from a focus on mitigating loss to maximizing rewards
-The role of data and recent innovations in identifying pressure points where customer loyalty is tested
-Actionable steps to move organizations toward the future state of risk management

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The Lack of Payment Data Problem: The Strategy for Card-Not-Present Fraud Prevention

Join us on January 27, 2021 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

Patrick Drexler, Head of Business Development -- Nethone

This webinar will address the following issues:

-The importance of fraud management for card-related payments after the implementation of PSD2.
-How to approach strong customer authentication (3DS) in the countries outside of the scope of PSD2 (e.g., Brazil, Japan, and India).
-The suggested fraud prevention strategy to apply while dealing with limited payment data.
-The predicted performance of machine learning with limited payment data.

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2021 and Beyond: The Evolving Fraud Landscape

Join us on January 27, 2021 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Kevin Gosschalk, Chief Executive Officer and Co-Founder -- Arkose Labs

The COVID-19 pandemic and related lockdowns spurred people online in numbers never seen before. This massive rise in digital traffic has also brought with it a rise in fraud, as attackers sought to blend in with good traffic. Further, typical fraud models were thrown out the window, as what constituted "normal" user behavior online was thrown by the wayside.

Though the world is slowly returning to something resembling normal, many of the digital habits acquired during the pandemic will continue in the virtual realm. In this webinar, we will discuss how merchants can combat fraud in this continuing "new normal" and how to do so while still enabling a seamless digital experience for good users. We will also share key data points from our most recent fraud report.

Attend this webinar and discover:

-The new world of permanently increased digital traffic
-Fraud patterns to remediate fraud without impacting customers
-Best practices to remediate fraud without impacting customers

Register now


Join the Chargeback Automation Revolution

Join us on February 17, 2021 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Meredith Sweeney, Marketing Lead -- Chargehound
Pallavi Kuppa-Apte, Chief Operating Officer -- Chargehound

What do HotelTonight, SeatGeek, Discord, TechStyle, Patreon, and SkillShare all have in common? They have all adopted 100% chargeback automation with Chargehound to help their businesses scale and save hundreds of thousands of dollars in revenue recovery. In this Solution Spotlight webinar, you will learn how chargeback automation works and why an increasing number of enterprise companies are using it to seamlessly deal with their chargebacks.

Attend this Solution Spotlight webinar to find out:

-How chargeback automation works
-Key differentiators when considering chargeback automation versus other solutions
-The value of chargeback automation for businesses around the globe

Register now


The Chargeback Field Report Review

Join us on February 24, 2021 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

Don Bush, Vice President of Partner Engagement -- Chargebacks911

This webinar will review and discuss the data collated for the annual Chargebacks911 Chargeback Field Report. With 2020 being a year full of challenges for merchants, what did they actually see? How were they affected by the pandemic? We will discuss what merchants saw in 2020 versus previous years and what we predict they will see in 2021. Is the new normal here to stay?

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MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.