MRC Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.


Crime Prevention Efforts Between the Public and Private Sectors in Singapore To Fight Scams

Join us on Wednesday, May 25, 2022 at 16:00 Singapore (01:00 Seattle / 09:00 Dublin / 10:00 Berlin / 18:00 Melbourne)

  • Nicholas Khoo, Chief Financial Officer -- WASD Pte Ltd

An introduction to the National Crime Prevention Council (NCPC) of Singapore, a non-profit organisation bridging crime prevention efforts between government agencies, private industries, and the community. The webinar will also cover the top scam concerns in Singapore and efforts by the NCPC to increase awareness and facilitate preventive measures. It will provide an insight into the newly formed Inter-Ministry Committee on Scams.

Learning objectives:

Participants will learn about the top scam concerns in Singapore, how NCPC works with the government agencies, private industries and community as well as how merchants could provide support in joining the fight against scams.

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Authentic, Accurate Geolocation Data: The Missing Piece in The Chargeback Dispute Puzzle

Join us on Wednesday, June 1, 2022 at 11:00 Seattle (19:00 Dublin / 20:00 Berlin / June 2 02:00 Singapore / 04:00 Melbourne)

  • Elizabeth Cronan, VP, Government Relations -- GeoComply

As an ecommerce merchant you have felt the pain points, frustration and financial losses that come with the exponential growth in chargeback claims. And the continued growth in ecommerce, coupled with supply chain issues and first party abuse/misuse, have also spurred exponential growth in chargeback claims. While estimates vary, recent data suggests that chargeback claims cost merchants nearly $2.50 for every dollar disputed, collectively causing merchants to lose tens of billions of dollars to chargebacks annually.

Now, imagine a world where a chargeback claim would immediately and automatically be met with precise geolocation data as compelling evidence. Nothing is more compelling than proving that the disputed charge was actually made from the billing address, from the same location and unique device where previously undisputed charges were consistently made, all while connected to the same WiFi network and IP address.

As chargebacks rise domestically and spread globally, merchants must leverage all available data points, including geolocation, to effectively dispute chargeback claims.

Privacy Policy:

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Friendly Fraud 2.0: Mitigating Against Returns Fraud, Liar Buyer & Promo Abuse

Join us on Wednesday, June 15, 2022 at 09:00 Seattle (17:00 Dublin / 18:00 Berlin / June 16 00:00 Singapore / 02:00 Melbourne)

  • Uri Arad, VP Product -- Identiq
  • Karisse Hendrick, Owner/CEO -- Chargelytics Consulting

Liar buyers, customers in league with refund fraudsters, buyers full of remorse for their purchase, promotion abusers of all kinds - first-party misuse has exploded in scale and sophistication over the last few years. What’s a merchant to do in a world where the customer simply isn’t always right?

In this fireside chat style webinar, join Karisse Hendrick, host of the popular Fraudology podcast, as she draws on the friendly fraud lessons she learned from the 2008-9 financial crisis, and her wealth of experience since, to illuminate the challenges fraud fighters are facing today. She’ll be swapping tips with Uri Arad, Identiq’s VP Product, who cut his friendly fraud teeth at PayPal back in the day when customers started taking advantage of new payment methods to cheat their way out of payment.

The fight against unfriendly fraud is undoubtedly going to be with us for a long time to come. With this webinar, fraud fighters can keep up to date with the latest trends and tricks, receive reassurance that they’re certainly not alone, and get some pointers about what might help their company stay ahead of the first-party misuse problem.

Learning objectives:

  • Understand more about the current state of first-party misuse, and what’s causing the increase
  • Put the current situation in the context of previous times first-party misuse has spiked, and learn lessons from those occasions
  • Get tips about what might be effective in combating this developing problem
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Balancing Fraud Management With Positive Customer Experience

Join us on Wednesday, June 15, 2022 at 12:00 Singapore (June 14 21:00 Seattle / June 15 05:00 Dublin / 06:00 Berlin / 14:00 Melbourne)

  • Namrata Jolly, General Manager, Head of Asia Pacific -- Callsign
  • Steve Harbick, Chief Information Security Officer -- Capital A (AirAsia) Group
  • Aurelie Saada, APAC Risk Lead -- Microsoft

Fraud prevention professionals will discuss balancing fraud management with using positive customer experiences.

Learning objectives:

  • How you can protect your business without adding friction to your wider customer base
  • Proactive use of data and how to improve customer journeys
  • What merchants should consider in their future technology roadmap
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eCommerce Fraud: How Fraudsters Use the Dark Web To ‘Warm Up the Shop’ and Fool Rules-Based Anti-Fraud Systems

Join us on Wednesday, June 22, 2022 at 15:00 Dublin (07:00 Seattle / 16:00 Berlin / 22:00 Singapore / June 23 00:00 Melbourne)

  • Mateusz Chrobok, R&D Advisor -- Nethone

Imitation is never perfect. The perfect solution to prevent a successful ‘warm up’ attempt comes in the form of truly knowing your users (KYU) and understanding their interactions and behaviors. Advanced fraud solutions powered by machine learning models can effectively weed out fraudsters before they’ve had a chance to warm up. Join us to discover how.

Learning objectives:

  • To understand the long process of fraudsters ‘warming up the shop’ to bypass rules-based anti-fraud systems by acting as naturally as a regular customer as possible.
  • Be aware of the tools and knowledge available on the dark web that allow fraudsters to fool rule-based fraud systems.
  • How KYU Advanced fraud solutions powered by machine learning (ML) models can help you understand every user behavior and interaction - and prevent fraud from happening.
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Charting A Better Chargeback Strategy: How the World of Disputes is Changing

Join us on Wednesday, August 10, 2022 at 08:00 Seattle (16:00 Dublin / 17:00 Berlin / 23:00 Singapore / August 11 01:00 Melbourne)

  • TBD, TBD -- Ethoca

Join Ethoca as they discuss how merchants and issuers can leverage a digital-first approach to resolve disputes upstream before they ever become a chargeback. Not only will attendees discover industry research and trends, they’ll learn firsthand how they can leverage new tools to minimize the impact fraud and chargebacks have on their business.

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MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.