First-Party Fraud Exposed: How to Identify and Fight the Abuse Hiding in Plain Sight
Webinar
3 Dec, 2025
12:00pm ET (1 hour)
Summary
The most dangerous fraudster today is not hiding behind a VPN. They are your customer.
In today’s payment landscape, friendly fraud has become one of the fastest growing threats. It is not committed by anonymous criminals, but by real customers using their real identities. While third-party fraud continues to pose serious risks, the rise of first-party abuse demands new attention.
In this webinar, we will explore what friendly fraud really is, how it differs from intentional fraud, and why so many businesses underestimate its impact. The session will combine real examples, network-wide statistics, and actionable insights for anyone responsible for managing fraud, payments, or customer experience.
What are the learning objectives?
- The key differences between friendly fraud and intentional fraud
- Why 75 percent of chargebacks are not traditional fraud cases
- How economic stress, subscription confusion, and poor policies fuel customer abuse
- The hidden costs to merchants, from lost inventory to payment processor penalties
- Strategies to detect, prevent and respond to first-party misuse effectively
Speaker
Ben Herut
VP of Payments Risk & Analysis
Chargeflow
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