Agentic Commerce & the Modern Shopper: Managing Bots & Agents Without Friction, Presented by Kasada
Webinar
25 Feb, 2026
12:00pm ET (1 hour)
Summary
AI and automation are changing how customers shop, compare, and buy. And it’s also changing how abuse shows up across retail.
In this fireside chat, we’ll explore how agentic commerce is shaping the future of online shopping and what it means for security, fraud, and digital teams.
The conversation will focus on practical approaches to managing bots and agents, protecting high-value journeys, and building layered defenses that evolve as threats change - without relying on disruptive customer challenges.
Attendees will leave with clear takeaways they can apply to strengthen control, reduce friction, and stay ahead of emerging fraud trends.
Learning Objectives
- Get a clear view of how AI and automation are changing online shopping — and where abuse is showing up
- Learn which retail journeys are most commonly targeted today and why
- Hear practical ways teams are approaching bot and agent-like activity without adding customer friction
- Walk away with a simple layered-defense mindset you can apply to your own environment
- Understand what “good” looks like for collaboration between fraud, security, and digital teams as threats evolve
Speakers
James Nuss
Information Security Principal Engineer
Costco
Sam Crowther
Founder
Kasada
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