Fraud Strategies That Perform Without Killing CX: Insights from ACI Worldwide & Screwfix

Summary

With fraud accelerating and decision windows shrinking, this webinar brings together ACI Worldwide and Screwfix for a candid discussion on how leading organisations are adapting their fraud strategies to make smarter, more confident decisions across the customer journey.

Rather than theory, the session focuses on what’s working in practice today. As attack sophistication increases and customer expectations remain high, large merchants face growing pressure to prevent fraud without introducing unnecessary friction or sacrificing approvals. This fireside style conversation explores how the risk landscape is changing and why simply adding more controls is no longer enough.

Rather than theory, the session focuses on what’s working in practice today. As attack sophistication increases and customer expectations remain high, large merchants face growing pressure to prevent fraud without introducing unnecessary friction or sacrificing approvals. This fireside style conversation explores how the risk landscape is changing and why simply adding more controls is no longer enough.

Erika Dietrich, VP Risk Services at ACI Worldwide, and Alice Whatley, Banking & Fraud Manager at Screwfix, will examine how modern fraud and scams are evolving across the payments ecosystem, alongside Screwfix’s real world experience managing fraud risk at scale. The discussion will look at how decisions are increasingly shaped by who the customer is, what their history tells you, and how much confidence you can place in a transaction in real time.

The session will explore how success in this space means moving beyond static rules and surface level signals, using deeper customer history, trusted identity insights, and transparent decisioning to reduce friction for long standing, low risk customers. Attendees will gain perspective on how explainability, rationale, and intelligence across the entire consumer journey are becoming essential tools for optimising approvals, protecting margins, and maintaining trust.

This webinar offers practical insight into how fraud strategies are being modernised — and why now is the moment to look beyond your current setup to unlock meaningful improvements in performance, customer experience, and growth.

Webinar Highlights