Introducing the Global Merchant Audit Program (GMAP): Strengthening Trust Across the Payments Ecosystem | Presented by Mastercard

Summary

Trust is fundamental to the payments ecosystem. As fraud, scams, and disputes continue to rise, Mastercard is introducing the Global Merchant Audit Program (GMAP), which combines fraud and dispute signals to help identify deceptive activity earlier, strengthen accountability, and support a safer, more trusted payments ecosystem.

In this session, Mastercard will explore the industry trends driving the introduction of GMAP and how the program enhances monitoring to identify deceptive activity. Attendees will also learn about the intended benefits for participants across the network and how GMAP is designed to support earlier detection and greater ecosystem protection.

What You'll Learn

• Understand the challenges that fraud, scams, and disputes create across the payments ecosystem.
• Recognize key monitoring enhancements introduced through GMAP.
• Identify how GMAP supports earlier detection, stronger accountability, and ecosystem protection.

Speakers

Jonathan Trivelas
Mastercard

Stefanie Oliveira
Director, Consumer Protection, Customer Performance – Brand
Mastercard