2020 MRC Global Payments Survey
Get the ReportGlobal Payments Survey Results 2020
The MRC, in conjunction with CyberSource, conducted its biennial Global Payments Survey, providing MRC members with insights from merchants across the globe to assist in benchmarking their payment strategies. The survey report captures findings from 890 eCommerce payment specialists from 20 countries, covering questions on payment acceptance, strategic objectives, and key performance indicators (KPIs). The report also includes an appendix detailing statistics on the survey's respondents as well as conversion and acceptance rates.
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Common Questions
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The 2022 report was based on the results from the survey fielded in November and December of 2021. A total of 1,060 merchants involved in eCommerce fraud and payment management (including 45 MRC members) participated in the research. The sample includes merchants in four major geographic regions (North America, Europe, APAC, and LATAM), with broad representation across all size tiers, sales channels, and categories.The 2022 report was based on the results from the survey fielded in November and December of 2021. A total of 1,060 merchants involved in eCommerce fraud and payment management (including 45 MRC members) participated in the research. The sample includes merchants in four major geographic regions (North America, Europe, APAC, and LATAM), with broad representation across all size tiers, sales channels, and categories.
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The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key subsegments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key subsegments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.
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The MRC has partnered with Cybersource and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.The MRC has partnered with Cybersource and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.
