Tackling Fraud in an Agent Assisted Multichannel: The Rise of Influencer Fraud in Travel

Offline and agent-assisted payments continue to play a major role in the travel industry—but they’re also a growing target for fraud. This panel will explore how legacy processes, manual bookings, and influencers open the door to fraudsters, and what can be done to secure these overlooked channels. We’ll examine: where the risks lie the offline/online connection and fraud prevention strategies how merchants can balance protection with user experience practical tools available to modernise offline fraud prevention strategies.

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