The Invisible Imposter: Securing the Digital Frontline against Account Takeover and Data Theft

Fraudsters don’t always attack your systems sometimes, they live inside your customers’ browsers. In this session, KLM reveals how modern merchants can safeguard digital experiences at the front line where loyalty, identity, and payment data converge without adding friction, degrading performance, or compromising conversion optimisation goals. They will explain how they have strengthened protection against account takeover and identity theft by addressing an often-overlooked vulnerability: the client side. Together with security experts from Elavon and Jscrambler, KLM will share how they gained visibility into in-browser risks, blocked data-harvesting scripts, and reinforced customer trust through layered protection while maintaining speed, customer trust, and conversion performance. Key Takeaways: Why client side risk is now a key enabler of synthetic identity and ATO attacks. How KLM protectscustomer data and loyalty accounts while preserving user experience, performance, and conversion upliftLessons in combining browser side protection with wider fraud, payments, and trust frameworks.

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