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Chargeback Professional Certificate - A Career Credential Program

Professional woman analyzing financial dashboards on multiple monitors. Text on a blue banner reads ‘Chargeback Professional’ with an icon of a dollar sign inside a circular arrow.

Navigate the complex world of disputes and recovery with the Chargeback Professional Certificate. This comprehensive program is designed to provide individuals with a deep understanding of the chargeback ecosystem—from dispute prevention and representment to fraud mitigation and metric tracking.

 

This credential equips you with the specialized skills and knowledge needed to lead chargeback operations, reduce financial losses, and successfully navigate evolving card network rules and changing cardholder behaviors.

 
MRC Members: USD $500 (plus applicable taxes)
Non-members: USD $1,000 (plus applicable taxes)


Enroll | Members Enroll | Non-Members



Program Overview


This certificate program provides the essential tools to manage disputes and protect your organization's revenue:


  • Master the Ecosystem: Gain a complete understanding of chargeback lifecycles, from initial dispute to final resolution.
  • Reduce Losses: Learn effective strategies for dispute prevention and high-win-rate representment.
  • Identify Misuse: Expertly define and classify chargebacks, including first-party misuse and "friendly fraud".
  • Stay Compliant: Navigate complex and evolving card network rules, including the latest frameworks like Visa Compelling Evidence 3.0.
  • Data-Driven Management: Utilize advanced metrics to analyze trends, measure operational performance, and identify areas for improvement.
  • Evidence Building: Develop the skills to build effective representment packages using behavioral evidence.


FAQs

  • To earn this certificate, participants must complete two prerequisites and five core courses, totaling 20.5 CPE credits.

    Step 1: Program Prerequisites

    • Payment Essentials
    • Fraud Essentials

    Step 2: Core Certificate Courses

    • Chargeback Essentials
    • Chargeback Metrics and Management
    • Preventing and Fighting Common Chargebacks for Merchants
    • First-Party Misuse Essentials
    • Visa Compelling Evidence 3.0

    To earn this certificate, participants must complete two prerequisites and five core courses, totaling 20.5 CPE credits.

    Step 1: Program Prerequisites

    • Payment Essentials
    • Fraud Essentials

    Step 2: Core Certificate Courses

    • Chargeback Essentials
    • Chargeback Metrics and Management
    • Preventing and Fighting Common Chargebacks for Merchants
    • First-Party Misuse Essentials
    • Visa Compelling Evidence 3.0
    1. Classification: Define and classify chargebacks, first-party misuse, and friendly fraud.
    2. Root Cause Analysis: Identify common chargeback reasons and their underlying causes.
    3. Trend Analysis: Analyze chargeback data to identify critical trends and patterns.
    4. Strategy Development: Develop and implement effective dispute management and representment strategies.
    5. Performance Metrics: Utilize metrics to measure the performance of chargeback operations.
    6. Regulatory Navigation: Navigate evolving card network rules and regulations.
    7. Evidence Optimization: Build effective representment packages using behavioral evidence.

    1. Classification: Define and classify chargebacks, first-party misuse, and friendly fraud.
    2. Root Cause Analysis: Identify common chargeback reasons and their underlying causes.
    3. Trend Analysis: Analyze chargeback data to identify critical trends and patterns.
    4. Strategy Development: Develop and implement effective dispute management and representment strategies.
    5. Performance Metrics: Utilize metrics to measure the performance of chargeback operations.
    6. Regulatory Navigation: Navigate evolving card network rules and regulations.
    7. Evidence Optimization: Build effective representment packages using behavioral evidence.

    • Level: Intermediate.
    • CPE Credits: 6.8 CPEs (prerequisites) + 13.7 CPEs (required core).
    • Access: The program must be completed within one year of purchase.
    • Level: Intermediate.
    • CPE Credits: 6.8 CPEs (prerequisites) + 13.7 CPEs (required core).
    • Access: The program must be completed within one year of purchase.
  • Refund Policy: Refunds and cancellations are determined on a case-by-case basis. Cancellations must be communicated in writing to programs@merchantriskcouncil.org. No refunds will be issued once a course has been started.
    Refund Policy: Refunds and cancellations are determined on a case-by-case basis. Cancellations must be communicated in writing to programs@merchantriskcouncil.org. No refunds will be issued once a course has been started.

  • If I have completed all the courses in a Career Credential certificate program, can I just purchase the program cumulative exam?

     

    Great news—yes! If you have already completed all required courses, you are eligible to purchase the Career Credential Legacy Program. The Legacy Program offers a streamlined pathway to earn a Career Credential Professional Certificate without enrolling in the full program track.

    To get started, please email education@merchantriskcouncil.org to request the purchase link. You will be asked to complete an application attesting that you have completed the required courses. Once your application is approved, you will receive a notification confirming your enrollment and instructions to take the program cumulative exam.



    If I have completed all the courses in a Career Credential certificate program, can I just purchase the program cumulative exam?

     

    Great news—yes! If you have already completed all required courses, you are eligible to purchase the Career Credential Legacy Program. The Legacy Program offers a streamlined pathway to earn a Career Credential Professional Certificate without enrolling in the full program track.

    To get started, please email education@merchantriskcouncil.org to request the purchase link. You will be asked to complete an application attesting that you have completed the required courses. Once your application is approved, you will receive a notification confirming your enrollment and instructions to take the program cumulative exam.



SPECIAL GROUP PRICING

 

Looking to upskill your entire team? We offer discounted volume pricing for organizations purchasing 10 or more certificate enrollments. For more information and to recieve a group discount, email education@merchantriskcouncil.org .



Take the Next Step

 

Advance your payments expertise and earn industry recognition. Whether you’re optimizing operations, scaling product capabilities, or building strategic insights, the Payments Professional Credential provides the knowledge and credibility to succeed in today’s payments ecosystem.

Enroll Now


NASBA Sponsors logo

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org