Chargeback Essentials

Our chargeback essentials course is designed for professionals in fraud prevention and online retail. This introductory course will define chargebacks, categorize types of chargebacks, and highlight the key stakeholders involved. You'll also learn about the chargeback process, reason codes, chargeback metrics, best practices, and the differences between open and closed loop systems. By the end, you'll have a strong chargeback foundation, preparing you to safeguard your business against fraudulent transactions and unnecessary losses. 

Who Should Enroll?

• Fraud prevention specialists working in fraud detection and prevention.
• Payment processors and managers responsible for managing payment systems in online retail.
• eCommerce business owners needing to understand how chargebacks affect their operations and finances, and how to effectively manage them. 
• Customer service representatives dealing with customer queries and disputes.
• This course may also be beneficial to financial analysts and accountants, risk management professionals, compliance offices, and IT and security professionals.

Learning Objectives

• Define chargebacks
• Categorize types of chargebacks
• Identify the key stakeholders in the chargeback process
• Outline the steps of the chargeback process
• Compare open loop vs closed loop systems
• Describe reason codes
• Identify common reason codes
• Outline the steps of the merchant challenge process
• Calculate four common chargeback metrics
• Apply chargeback prevention techniques
• Identify common chargeback solutions

Program Details

• Program Level: Basic
• Program Field of Study: Specialized Knowledge
• Program Delivery Method: QAS Self Study
• CPE Credits: 1.4
• Advanced Preparation and/or Pre-requisites: None
• Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses.

Please allow approx. 1.5 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter. 

CPE credits can be applied toward industry certifications such as the Certified Payments and Fraud Prevention Professional (CPFPP) and the Certified Fraud Examiners (CFE).