Chargeback Essentials

The Chargeback Essentials course provides a foundational understanding of chargebacks and equips participants with the essential knowledge to navigate the dispute process effectively. Designed as an entry-level course, it covers key concepts such as the types of chargebacks, the roles of different stakeholders, and the step-by-step process merchants follow when managing disputes. The course also introduces important metrics, prevention techniques, and available tools to reduce financial losses and improve chargeback outcomes. 

Learners will explore the structure and mechanics of chargebacks, gain practical insight into reason codes, and understand how to construct strong dispute responses. By the end of the course, participants will have a clear framework for managing chargebacks, preventing unnecessary disputes, and aligning operations with best practices in compliance, documentation, and communication. 

Who Should Enroll?

• New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
• eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
• Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
• Payment Professionals building foundational knowledge to support further chargeback management strategies.

Learning Objectives

• Define chargebacks
• Categorize types of chargebacks
• Identify the key stakeholders in the chargeback process
• Outline the steps of the chargeback process
• Compare open loop vs closed loop systems
• Describe reason codes
• Identify common reason codes
• Outline the steps of the merchant challenge process
• Calculate four common chargeback metrics
• Apply chargeback prevention techniques
• Identify common chargeback solutions

Program Details

• Program Level: Basic
• Program Field of Study: Specialized Knowledge
• Program Delivery Method: QAS Self Study
• CPE Credits: 1.4
• Advanced Preparation and/or Pre-requisites: None
• Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses.

Please allow approx. 2-3 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter. 

CPE credits can be applied toward industry certifications such as the Certified Payments and Fraud Prevention Professional (CPFPP) and the Certified Fraud Examiners (CFE).