Skip to main content
MRC Online Courses

Chargeback Essentials

Person making a contactless payment with a credit card over a laptop, symbolizing digital transactions. Text overlay reads: ‘Advanced Tactics for Transaction Optimization. Created in Partnership with Checkout.com.’ The Checkout.com logo appears below the text.

The Chargeback Essentials  course provides a foundational understanding of chargebacks and equips participants with the essential knowledge to navigate the dispute process effectively. Designed as an entry-level course, it covers key concepts such as the types of chargebacks, the roles of different stakeholders, and the step-by-step process merchants follow when managing disputes. The course also introduces important metrics, prevention techniques, and available tools to reduce financial losses and improve chargeback outcomes. 

 

MRC Members: USD $75 (plus applicable taxes)
Non-members: USD $150 (plus applicable taxes)

 


Enroll | Members Enroll | Non-Members


Learners will explore the structure and mechanics of chargebacks, gain practical insight into reason codes, and understand how to construct strong dispute responses. By the end of the course, participants will have a clear framework for managing chargebacks, preventing unnecessary disputes, and aligning operations with best practices in compliance, documentation, and communication.


FAQs

    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.
    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.
    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions
    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions
    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None
    • Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses.
    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None
    • Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses.
  • Refund Policy: Refunds and cancellations are determined on a case-by-case basis. Cancellations must be communicated in writing to programs@merchantriskcouncil.org. No refunds will be issued once a course has been started.
    Refund Policy: Refunds and cancellations are determined on a case-by-case basis. Cancellations must be communicated in writing to programs@merchantriskcouncil.org. No refunds will be issued once a course has been started.
NASBA Sponsors logo

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org