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MRC Online Courses

First-Party Misuse Essentials

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The First-Party Misuse course provides an accessible, entry-level introduction to one of the most widespread and costly types of chargeback abuse in the payments ecosystem. Often misunderstood, first-party misuse occurs when a legitimate cardholder initiates a chargeback—either intentionally or unintentionally—on a valid purchase, resulting in financial losses for merchants and added costs for issuers.

 

MRC Members: USD $75 (plus applicable taxes)
Non-members: USD $150 (plus applicable taxes)

 


Enroll | Members Enroll | Non-Members


This course equips learners with a clear understanding of what constitutes first-party misuse, the different types (hostile, confused, and unaware), how to measure its prevalence using compelling evidence, and strategies to mitigate its impact. From improving transaction transparency to deploying representment and fraud alert tools, participants will walk away with actionable best practices for managing and reducing first-party misuse.


FAQs

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Define open banking
    • Understand use cases of open banking
    • Identify types of data access methods
    • Understand the key differences between data access methods, including security considerations
    • Understand the regulatory vs market-driven approach
    • Define the key markets globally and the different market approaches
    • Explain the unique position of the US in the open banking ecosystem.
    • Define open banking key terms
    • Understand the general open banking payments flow
    • Understand the benefits of open banking for both consumers and merchants

    Please allow approx. 1.5 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.


    • Define open banking
    • Understand use cases of open banking
    • Identify types of data access methods
    • Understand the key differences between data access methods, including security considerations
    • Understand the regulatory vs market-driven approach
    • Define the key markets globally and the different market approaches
    • Explain the unique position of the US in the open banking ecosystem.
    • Define open banking key terms
    • Understand the general open banking payments flow
    • Understand the benefits of open banking for both consumers and merchants

    Please allow approx. 1.5 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.


    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.