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MRC Online Courses

Fraud in the Customer Journey

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The Fraud in the Customer Journey course is a self-paced, entry-level course covering the various types of fraud that can occur at any point in the customer journey. You will explore key concepts of fraud attacks, including the digital attack lifecycle, techniques used by fraudsters to exploit online platforms, and the methods of data theft through websites and apps.

 

MRC Members: USD $75 (plus applicable taxes)
Non-members: USD $150 (plus applicable taxes)

 


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In this course you'll learn to identify and describe these fraudulent activities and understand their negative implications for businesses. By the end of the course, you'll be equipped with effective strategies and techniques to prevent and combat online fraud, enhancing the security of your eCommerce operations.



FAQs

    • Fraud Analysts will gain insights to assess risks, reduce false positives, and identify coordinated fraud attempts using geolocation data.
    • Payment Security Specialists will learn to safeguard payment systems against unauthorized activities like card-not-present fraud and account takeovers.
    • eCommerce Fraud Managers will enhance fraud detection during transactions, disputes, and account sharing with practical geolocation applications.
    • Chargeback Specialists will use geolocation data to strengthen compelling evidence reports and effectively fight false claims.
    • Fraud Analysts will gain insights to assess risks, reduce false positives, and identify coordinated fraud attempts using geolocation data.
    • Payment Security Specialists will learn to safeguard payment systems against unauthorized activities like card-not-present fraud and account takeovers.
    • eCommerce Fraud Managers will enhance fraud detection during transactions, disputes, and account sharing with practical geolocation applications.
    • Chargeback Specialists will use geolocation data to strengthen compelling evidence reports and effectively fight false claims.
    • Program Level: Intermediate
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self-Study
    • CPE Credits: 2.0
    • Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended.
    • Program Level: Intermediate
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self-Study
    • CPE Credits: 2.0
    • Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended.
    • Understand the evolution and components of geolocation technology.
    • Identify the challenges, privacy considerations, and regulatory frameworks associated with using geolocation data for fraud prevention.
    • Identify the key steps and considerations in implementing geolocation technology for fraud detection.
    • Explain how data privacy, secure storage, and integration with fraud detection systems enhance geolocation’s effectiveness.
    • Understand how geolocation technology supports location-based authentication, compliance, and fraud detection across industries.
    • Identify specific methods and benefits of geolocation technology in ensuring transaction security, legal compliance, and fraud prevention.
    • Understand key geolocation evasion tactics fraudsters use.
    • Identify effective countermeasures and evolving technologies that help businesses detect and prevent location-based fraud.
    • Understand the privacy and security responsibilities in handling geolocation data, including compliance with regulations like GDPR and CCPA.
    • Recognize data security, integrity, and privacy strategies when managing geolocation information.

    Please allow 2–3 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion representing their proficiency in the subject matter.

    • Understand the evolution and components of geolocation technology.
    • Identify the challenges, privacy considerations, and regulatory frameworks associated with using geolocation data for fraud prevention.
    • Identify the key steps and considerations in implementing geolocation technology for fraud detection.
    • Explain how data privacy, secure storage, and integration with fraud detection systems enhance geolocation’s effectiveness.
    • Understand how geolocation technology supports location-based authentication, compliance, and fraud detection across industries.
    • Identify specific methods and benefits of geolocation technology in ensuring transaction security, legal compliance, and fraud prevention.
    • Understand key geolocation evasion tactics fraudsters use.
    • Identify effective countermeasures and evolving technologies that help businesses detect and prevent location-based fraud.
    • Understand the privacy and security responsibilities in handling geolocation data, including compliance with regulations like GDPR and CCPA.
    • Recognize data security, integrity, and privacy strategies when managing geolocation information.

    Please allow 2–3 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion representing their proficiency in the subject matter.

    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

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MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.