MRC Online Courses

Fraud Key Performance Indicators (KPIs)

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The Fraud in the Customer Journey course is a self-paced, entry-level course covering the various types of fraud that can occur at any point in the customer journey. You will explore key concepts of fraud attacks, including the digital attack lifecycle, techniques used by fraudsters to exploit online platforms, and the methods of data theft through websites and apps. You'll learn to identify and describe these fraudulent activities and understand their negative implications for businesses. By the end of the course, you'll be equipped with effective strategies and techniques to prevent and combat online fraud, enhancing the security of your eCommerce operations.

Who Should Enroll?

  • Fraud prevention specialists needing to understand the full spectrum of fraud throughout the customer journey.
  • Payment managers wanting to understand the fraud risks at different customer interaction points to secure transactions.
  • Customer service representatives in eCommerce who require knowledge of fraud to assist customers effectively and securely.
  • Online retail business owners who need to safeguard their business against fraud at all stages of the customer journey.
  • This course may also be beneficial to digital security analysts, IT professionals, compliance and risk management officers, and marketing and sales professionals in eCommerce.

Learning Objectives

  • Identify what is typically stolen from customers
  • Identify where fraudsters can steal customer information
  • Describe how fraudsters utilize online ads to attack companies
  • Identify the techniques fraudsters use to steal from others
  • Describe how fraudsters utilize websites and apps to steal data
  • Identify and describe how fraudsters attack online accounts to steal information
  • Explain the digital attack process utilized by fraudsters
  • Describe the purpose of each step in the attack process
  • Describe the digital attack lifecycle during an account takeover, scraping, and supply chain attack
  • Explain how fraud attacks negatively impact merchants
  • Understand the steps to prevent online fraud
  • Explain the techniques organizations use to fight against online fraud

Program Details

  • Program Level: Basic
  • Program Field of Study: Specialized Knowledge
  • Program Delivery Method: QAS Self Study
  • CPE Credits: 1.5
  • Advanced Preparation and/or Pre-requisites: None
  • Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses.

Please allow approx. 1.5 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.

CPE credits can be applied toward industry certifications such as the Certified Payments and Fraud Prevention Professional (CPFPP) and the Certified Fraud Examiners (CFE). 

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.

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