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Payment Essentials

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The MRC Payment Essentials eLearning course is designed to equip you with the foundational knowledge and insights needed to navigate the rapidly evolving payments landscape. Whether you're new to the field or looking to update your skills, this course offers valuable content that will benefit your professional growth.  

Complimentary to MRC Members. Thanks to Checkout.com
Non-members: USD $450 (plus applicable taxes)


Enroll | Members Enroll | Non-Members



By completing the course, you'll understand the key components of the payments ecosystem, best practices for payments security, essential regulations and compliance requirements, and explore emerging trends in the industry.

FAQs

    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.

    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None

    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions

    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions

    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.