2020 Surveys

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Retail 2020: How Retailers Can Rekindle Customer Love and Avoid Consumer Abuse

Signifyd synthesizes insights from their 2020 Consumer Sentiment Survey centered on retailer expectations and customer experience when purchases do not quite go according to plan.

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2020 State of Call Center Authentication

Neustar furnishes findings from their annual authentication strategy survey, helping leaders benchmark themselves against peers and competitors.

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False Declines Industry Report

ClearSale showcases key findings from research prepared by Aite Group on how eCommerce companies are preventing revenue loss, focusing on mitigating erroneously declined transactions.

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The Changing Face of Fraud

Accertify shares results and analysis from their survey conducted by SourceMedia Research and PaymentsSource on the evolving attitudes of fraud's impact on eCommerce companies.

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2020 MRC Global Payments Survey

The MRC and CyberSource highlight results from the joint biennial payment survey capturing how companies are addressing a swiftly moving payment landscape, which practices are producing the best results, and what businesses see as the top considerations for the future.

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