2020 Surveys

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Retail 2020: How Retailers Can Rekindle Customer Love and Avoid Consumer Abuse

Signifyd synthesizes insights from their 2020 Consumer Sentiment Survey centered on retailer expectations and customer experience when purchases do not quite go according to plan.

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2020 State of Call Center Authentication

Neustar furnishes findings from their annual authentication strategy survey, helping leaders benchmark themselves against peers and competitors.

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False Declines Industry Report

ClearSale showcases key findings from research prepared by Aite Group on how eCommerce companies are preventing revenue loss, focusing on mitigating erroneously declined transactions.

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The Changing Face of Fraud

Accertify shares results and analysis from their survey conducted by SourceMedia Research and PaymentsSource on the evolving attitudes of fraud's impact on eCommerce companies.

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