The 2026 Chargeback Field Report: The Data Behind the Dispute Surge, Presented by Chargebacks911

Summary

Chargebacks aren’t just rising. They’re evolving. From friendly fraud and refund abuse to BNPL risk and fragmented data systems, today’s dispute landscape is more complex than ever. But what’s really happening inside merchant operations?

In this exclusive session with the Merchant Risk Council, Chargebacks911 unveils key findings from the 2026 Chargeback Field Report, a global “temperature check” based on direct input from merchants across different industries, regions, and revenue bands.

Built from real-world responses, the report explores how businesses are navigating increasing dispute volumes, shifting fraud patterns, and growing operational strain. Attendees will gain insight into how merchants are managing chargebacks internally, what tools and data sources they rely on, and where breakdowns in visibility and efficiency still exist.

We’ll also examine emerging risks tied to new payment methods like Buy Now, Pay Later (BNPL), the rising impact of friendly fraud, and how confusion and convenience—rather than criminal intent—is driving a significant share of disputes. From billing descriptors and customer communication to representment strategies and AI adoption, this session will connect the dots between merchant behavior, consumer trends, and dispute outcomes.

Whether you're a merchant, acquirer, or payments professional, this webinar will provide a data-driven look at what’s working, what’s not, and where the industry is heading next.

What You'll Learn