Optimising Collections with Smart Retry Strategies, by Acquired
Member Event
23 Apr, 2026
11:00am BST (1 hour)
Virtual
Failed payments aren’t just a glitch, it's the first step toward a costly collections cycle. Manual intervention and rigid retry logic drive up collection costs and risk falling foul of card scheme rules.
This 30-minute session breaks down how to use scheme rules, retry advice (including Mastercard Merchant Advice Codes “MAC” and Visa issuer response codes) and intelligent retries to recover failures before they become bad debt.
Key Takeaways:
- Compliance-First Retries: How to maximise recovery while staying within Visa/Mastercard retry limits and FCA "Treating Customers Fairly" (TCF) expectations.
- The Power of MAC: Moving beyond "Insufficient Funds" to understand why a payment failed and applying the specific retry logic to fix it.
- Optimising Recovery Through A/B Testing: “Set it and forget it” isn’t a viable recovery strategy. Testing different strategies and continuously optimising ensures you maintain performance over time.
- Using All the Tools at Your Disposal: How to integrate more than just payment retries into your recovery strategy, with card credential updates and payment links when they’re needed.
Webinar host: Jamie Lynch, Senior Product Manager, Acquired.com
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