Evaluating a Payments Partner on Approval Rates, False Declines, and Resilience | Presented by Yuno
Summary
Every RFP evaluates price, features, and integration effort. Almost none evaluate the performance a merchant actually inherits: the partner's approval rates, false declines, retry logic, and what happens to your revenue when they go down. Choose the wrong partner and you do not simply get a different price—you get their decline performance, routing decisions, and downtime as your new baseline.
This session reframes the payments RFP as a performance and resilience exercise. We’ll walk through how to evaluate providers on the metrics that directly affect a merchant's P&L: approval rates and false declines, retry and routing logic across a multi-provider stack, and the failover and redundancy that keep you processing when a provider goes down.
Attendees will leave with a practical scorecard they can apply to any provider—a repeatable way to surface decline performance and resilience weaknesses during evaluation rather than after go-live.
What You'll Learn
- The approval-rate and uptime questions every RFP should ask—and the answers that should give you pause
- How to evaluate false declines, approval rates, and retry logic before they affect your revenue
- How routing, failover, and redundancy can keep payments processing when a provider goes down—and what uptime is really worth
- How to use a practical scorecard to compare partners on decline performance and resilience
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