Skip to main content
Blue-tinted overlay image featuring a workspace with a keyboard, tablet displaying a calendar, and a notepad with a pen. Abstract dotted patterns and vertical lines add a modern design element

Webinar: The Risk-Aware CX Revolution, by Riskfied

Member Event
23 Apr, 2026
10:00am ET (1 hour)
Virtual



Register Now

For years, Customer Experience (CX) leaders have been forced into a compromise: offer instant resolution to loyal customers, or implement rigid hurdles to stop the rising tide of refund and return abuse. While AI has scaled customer service efficiency, it has also inadvertently scaled the opportunity for exploitation. The missing link? Risk-Aware Identity Intelligence.
 
Join ecommerce leaders from Rue Gilt Groupe and Riskified for an exclusive webinar, diving into how to move beyond traditional CX automation.
 
This session will explore:
  • How to empower frontline teams by delivering real-time identity intelligence, giving agents confidence to make immediate decisions.
  • How to eliminate friction by creating secure, automated “green lanes” for trusted customers, while applying the right amount of friction to higher-risk identities.
  • Protecting the bottom line by stopping costly policy abuse without compromising the customer experience.
Date/Time:
Thursday April 23rd, 10:00am EST

 

Speakers:
  • Maria Vargas, Senior Vice President Member Services, Rue Gilt Groupe
  • Jeff Otto, CMO, Riskified
  • Inbal Cooper, Product Marketing Manager, Riskified

Register Now

 

Time and Date Converter

Blue-tinted overlay image featuring a workspace with a keyboard, tablet displaying a calendar, and a notepad with a pen. Abstract dotted patterns and vertical lines add a modern design element

Hosting a payments or fraud prevention event?

MRC Members can list events on our calendar.
Submit Your Event