This webinar explores how different marketplace models protect revenue by embedding scalable fraud prevention and verification workflows into their platforms. We’ll cover:

• How marketplace fraud turns into a revenue problem - We’ll explore how fraud impacts marketplace security, user experience, trust, and ultimately, your bottom line.
• Why different marketplaces are seeing the same fraud patterns - Delivery, peer-to-peer, and service platforms appear very different from the outside, but often face the same fraud risks. We’ll explore how they balance fraud controls with user experience to protect revenue without sacrificing conversion.
• What is the real cost of fraud - From chargeback losses and operational drain to conversion drop-offs and reputational damage, we’ll look at the measurable and hidden costs of fraud and overly strict controls.
• What are the practical takeaways for marketplace teams - We’ll share actionable recommendations from experts in the industry on scalable fraud prevention and verification workflows that protect revenue without slowing platform growth.

Speakers

• Nellie Horn, Trust & Safety Policy Leader at Vinted
• Vaibhav Shrivastava, Head of Fraud at Booking.com
• Jose Elgorriaga, Fintech Risk Manager at Glovo

Moderator: Lucas Newman, Education Manager at Sumsub

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