How To Improve UX & Authorization Rates at the Same Time
Collaboration is an important part of modern eCommerce, but it’s not always prioritized across industries and verticals the way it should be.
This presentation explores the results of a positive collaboration between a card network, issuer, and merchant, and details how it impacted approval rates by more than 10 p.p. This, in turn, directly reflected in sales and better Customer Experience, aligning with all stakeholder’s goals.
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To effectively fight fraud, it’s critical to understand the economic and geographical factors that drive attacks. These include financial factors like currency exchange rates, wages, cost of labor, and more.
This informative MRC Virtual session explores the idea of an Attack Incentive Index, an industry-wide index that effectively combines relevant economic data with known attack patterns to provide a holistic insight into attacker motivation.
When it comes to 3DS implementation, it’s not just Abandonment you need to worry about. Errors in the set-up at the Issuer or ACS side stop the challenge flow, and the options available to how people authenticate is also not always straightforward on a country-by-country basis.
This presentation provides merchant strategies to mitigate these concerns.
The value of IoT developments rests in allowing customers to disengage from tasks they would otherwise perform. This poses interesting challenges for merchants in connection with fraud and risk.
This presentation from a team of experts with a rich background in merchant fraud covers important considerations, such as:
- What will happen with traditional means of authentication that rely on actions from users?
- What changes will have to be made to payment systems?
- What new fraud patterns will attackers develop?
It’s critical to have solid key performance indicators when it comes to dispute management, as dispute timelines, cycles, and requirements vary by card brands.
A "one size fits all" dashboard approach does not work in comprehensive chargeback management.
This presentation from Priceline covers real time dashboards including, but not limited to- quick glance KPIs, threshold alerts, dispute receipt forecasting, acceptance percentages, analyst performance, reason code trending, reclassification of dispute reason codes (where applicable) and others.
The presentation also cites several critical data elements to provide 'at a glance' dispute performance metrics to instantly highlight concerning trends and/or validate process stability.
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Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats are they seeing just over the horizon?
Based on the upcoming Chargeback Field Report 2022, this free webinar offers a realistic look at the current state of chargebacks. See what merchants across all industries are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue.
Topics covered will include:
- Rising fraud threats: Where and how merchants are getting hit
- Ongoing shifts in consumer shopping behaviors
- How technology is changing fraud and fraud-fighting
- Proactively dealing with the surging threat of friendly fraud
After attending this webinar, attendants will have a better understanding of how chargebacks are affecting the industry and how to utilize this information to protect their business.
Now, imagine a world where a chargeback claim would immediately and automatically be met with precise geolocation data as compelling evidence. Nothing is more compelling than proving that the disputed charge was actually made from the billing address, from the same location and unique device where previously undisputed charges were consistently made, all while connected to the same WiFi network and IP address.
As chargebacks rise domestically and spread globally, merchants must leverage all available data points, including geolocation, to effectively dispute chargeback claims.
Relationships are hard. But for a merchant, navigating your customer relationships can be almost as hard as understanding the Payment’s Ecosphere. But what if the hard-earned knowledge you already possess about how payments work helped you understand how to navigate, strengthen, and retain your important client relationships? Join Bill Bacon, Director of Client Success with Chargeback Gurus on a journey though the lessons we all can learn from Emotional Payments.
- Strengthen interactions both personal and professional
- Identify ways to bolster retention with existing client base and attract new customer connections
- Navigate potential fraudulent associations
We have met with many cases where analysts not only doubt themselves in their decision but also discouraged to take information into account that may not be considered as useful – not to mention the rise of Machine Learning in fraud prevention. Is our work that we do manually truly outdated?
Through examples we will re-explore the tools that we have at our expense and discuss how we can effectively use them in relation, from articulating sentences, to defining use cases and relying on AI.
- To find or regain the interest in the beauty of fighting fraud – making decisions that would be the key to stop the malicious activity yet keeping the mind open to changes.
- Utilising every aspect of the tool that are available and considering ways that we may have disregarded before and still could be useful, ultimately a boost for the year 2022 and to remain on the top of defense against harmful users.
Better fraud prevention, all around.
Many organizations rely on two-factor authentication (2FA) using one‑time passcodes (OTPs) sent by Short Message Service (SMS) to authenticate banking and ecommerce transactions. 2FA performed this way can be fast and easy, but SMS wasn’t designed to be a security tool.
Learn how your organization can leverage voice biometrics to protect customers and your brand by building the highest levels of protection, trust and loyalty.
In Nethone's Frictionless white paper, you will learn:
- How to reduce checkout friction to maximise your revenue?
- How to manage UX friction associated with PSD2/SCA?
- How to prepare for Transaction Risk Analysis (TRA)
- How to keep your customers happy
- How to achieve all this while effectively combating payment fraud
More digital, flexible, and mobile. That’s the world we live in. Without physical borders and with an accelerated digitization, Brazil becomes a heavyweight e-commerce contender in regional and global markets. In this landscape, the evolution of payment methods play a big role and help more people to fast customer journey and companies to expand their presence in this country.
Digital banks, e-wallets and now Pix are the new face of Brazilian financial services, accelerated by the digitization during the pandemic that opened a lot of opportunities, and also changed how the public consume products and services over the internet.
With the growth of online activity, another subject comes to the table: Payouts, payments made by companies to non-employees for services provided. The Whitepaper includes an analysis of market size, opportunities, and trends for it.
Download the material and understand the current status of Brazilian markets and how your company can benefit from it.