How To Improve UX & Authorization Rates at the Same Time
Collaboration is an important part of modern eCommerce, but it’s not always prioritized across industries and verticals the way it should be.
This presentation explores the results of a positive collaboration between a card network, issuer, and merchant, and details how it impacted approval rates by more than 10 p.p. This, in turn, directly reflected in sales and better Customer Experience, aligning with all stakeholder’s goals.
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If you know your customers, don't subject them to the worst authentication experience low tech banks can manage. Use delegated authentication, take on the liability and treat them to the app authentication your team worked so hard to make seamless. Your bottom-line will thank you.
We're discussing how merchants can achieve better conversion rates post-PSD2 by understanding the challenges of EMV 3D Secure and 2/multi-factor authentication. Experts from Mastercard will share insights on performance, best practices and strategies for achieving better risk-based (frictionless) authentication, challenge success and authorization approval rates. Topics include leveraging EMV 3DS and ID Check Insights to improve conversion rates, strategies for better challenge performance and higher authorization approval rates.
Consumer spending patterns are predictable based on seasonality, industry, or payment type; but what a customer does after spending is unpredictable. When a consumer is dissatisfied with a product or service, how a merchant handles the post-purchase experience is critical to customer retention and dispute prevention. Merchants need to protect their business from losing revenue due to both true fraud and friendly fraud. Many advancements have been made in the payments industry to help the overall ecosystem reduce unnecessary disputes and combat friendly fraud. Our session will discuss consumer trends, network level dispute performance, new strategies to combat first-party misuse, and the evolution of compelling evidence. We’ll also have a European merchant share details about how they manage their post-purchase experience, both internally and for their customers. With this evolution of compelling evidence, merchants can now provide issuers with historical transaction details to confirm the legitimacy of a transaction and block illegitimate fraud claims by the consumer. This session will also cover how merchants can leverage this rule change in both the pre-dispute path (deflecting the dispute prior to formal processing) and post-dispute path (providing the qualified CE3.0 data in pre-arbitration) for Visa transactions.
Passwords are broken. Relying on a username/password combination for user authentication and security is like expecting a screen door to keep intruders out of a house. Fraudsters can easily break username/password combinations to take over good user accounts.That’s why biometrics will play a key role in the future of digital authentication and security, especially for companies in highly regulated industries. Biometric systems that rely on facial recognition and other methods provide strong identity protection for users – and help keep business compliant with KYC and similar regulations.
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In this webinar, we’ll explore the preliminary findings from the 2023 Chargeback Field Report, which offers retailers, FIs, consumers and other stakeholders a look at the current state of chargebacks.
A cooperative effort by Chargebacks911® and Digital Commerce 360®, this study provides a snapshot of current fraud trends. The report highlights key pain points for merchants, and gathers qualitative data from consumers to gain perspective on how customers address transaction disputes. Finally, the report will help identify misconceptions and misunderstandings between merchants and consumers when it comes to chargebacks.
Attendees will get a sneak peek into the results before the report’s release, and will learn:
- What fraud threats are top of mind for merchants in 2023
- The current state of chargebacks and fraud in card-not-present transactions
- What new approaches merchants are taking to fight and prevent illegitimate chargebacks
- Consumer perspectives on chargebacks and what leads buyers to dispute purchases
There are dozens of different tools designed to prevent chargebacks. In theory, multiple options should make it easier than ever to keep risk in check. But sometimes, new additions just add to the noise of an already complicated situation.
To help remove the complexities, the Midigator team will give a simplified, easy-to-understand explanation of each of the different tools on the market today.
- Identity verification (AVS, 3D Secure, card security code)
- Prevention alerts (Ethoca alerts, Verifi CDRN)
- Order validation (Visa Order Insight, Mastercard Consumer Clarity)
- Acquirer refunds (Visa RDR, Mastercard Collaboration)
With a detailed understanding of the pros and cons of each technique, you’ll be able to create a strategy that is just right for your business.
- Learn how each of the different prevention solutions work
- Consider pros and cons of each technique
- Understand most relevant KPIs
- Review cases studies for ROI
Financial experts are predicting a recession in the near future. For merchants, that could mean a substantial loss of revenue. That’s why Chargeback Gurus has put together advice from industry leaders and subject-matter experts to help you weather the oncoming storm. Learn how Fortune 500 companies have built recession-proof businesses and how you can use effective transaction management to do the same.
- How to grow your customer base during a recession using insights gained from transactions.
- How to improve customer retention by unlocking hidden sources of customer satisfaction data.
- How to protect your business from the spike in fraud and chargebacks that accompanies any economic downturn.
With the upcoming 3DS1 decommission planned in Oct’22, it’s important for merchants to plan their authentication strategy to not just process EMV 3DS transactions but optimize the entire payment experience.
To find out, join Gautam Pande – Director, Product Management, Identity Solutions at Mastercard to provide key considerations ahead of the 3DS1 Decommission & share updates of the Identity Check platform to enable seamless digital commerce
- Find out what to expect after the decommission date
- Be able to understand key changes in EMV 3DS 2.2
- Understand Mastercard’s Smart Authentication Platform
- Preview the Identity Check Express and the customer journey
How iGaming Industry Growth and Fraud Correlate:
The global online gambling market size has a compound annual growth rate of 13.2%. Driven by the popularity of mobile gaming, the market value is projected to generate just over $117 billion by 2025.
This massive industry growth has led to fraud increases. For example, bonus abuse rose 72% between 2018 and 2019, and account takeovers increased by 90% from 2020 to 2021, costing an estimated $11.4 billion in damage. Balancing fraud prevention with a positive customer experience is a big challenge for operators. But there is a solution. And awareness of common types of fraud and how to stop them is the first step.
Better fraud prevention, all around.
Many organizations rely on two-factor authentication (2FA) using one‑time passcodes (OTPs) sent by Short Message Service (SMS) to authenticate banking and ecommerce transactions. 2FA performed this way can be fast and easy, but SMS wasn’t designed to be a security tool.
Learn how your organization can leverage voice biometrics to protect customers and your brand by building the highest levels of protection, trust and loyalty.
In Nethone's Frictionless white paper, you will learn:
- How to reduce checkout friction to maximise your revenue?
- How to manage UX friction associated with PSD2/SCA?
- How to prepare for Transaction Risk Analysis (TRA)
- How to keep your customers happy
- How to achieve all this while effectively combating payment fraud
More digital, flexible, and mobile. That’s the world we live in. Without physical borders and with an accelerated digitization, Brazil becomes a heavyweight e-commerce contender in regional and global markets. In this landscape, the evolution of payment methods play a big role and help more people to fast customer journey and companies to expand their presence in this country.
Digital banks, e-wallets and now Pix are the new face of Brazilian financial services, accelerated by the digitization during the pandemic that opened a lot of opportunities, and also changed how the public consume products and services over the internet.
With the growth of online activity, another subject comes to the table: Payouts, payments made by companies to non-employees for services provided. The Whitepaper includes an analysis of market size, opportunities, and trends for it.
Download the material and understand the current status of Brazilian markets and how your company can benefit from it.