Closing the Loop on Fraud and Disputes

The growing complexity of online payments has created new opportunities for fraudsters and new challenges for merchants. Every transaction now carries a balancing act between protecting revenue, maintaining a smooth customer experience, and managing disputes effectively. In this session, Chargebacks911, Smart Subscriptions by Mastercard, and Revaly will share how they are working to realign fraud and risk mitigation strategies in step with shifting industry behaviors. The discussion will explore new innovations spearheaded by Ethoca, expose hidden insights unveiled by Chargebacks911's Unified Dispute Management System (UDMS), learn about the importance of decline authorization codes from Revaly, and hear first-hand merchant examples from Insparx. This conversation will illustrate how collaborative data exchange can stop fraud and disputes before they escalate, bridging the gap between prevention and resolution. Together, the speakers will discuss what works, what doesn’t, and most importantly, what needs to change to [get the best results in today's environment]. This fireside chat will offer a practical roadmap for all merchants, especially those competing in the ever-evolving, borderless digital landscape.

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