Returns Abuse: Rewarding Loyal Customers While Stopping Abusers

MRC Santa Clara 2023
Riskified, Foot Locker
Sep 19, 2023

Generous and flexible policies are critical differentiators, but when shoppers systematically claim they never received your goods, or return fake/used goods or empty boxes, they eat into revenue, create inventory scarcity, hurt your brand, and cause operational headaches. In this session, we’ll hear from a fraud expert who is tackling this challenge in their day-to-day, while also taking a deep dive into Riskified’s recently released Policy Index Report. 

We’ll talk about:

  • The different way bad customers are abusing your store
  • Using selective friction to disincentivize returns abuse 
  • Separating loyal customers and return abusers in real time 
  • Reducing manual labor and logistics required to mitigate claims

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