Returns Abuse: Rewarding Loyal Customers While Stopping Abusers

Generous and flexible policies are critical differentiators, but when shoppers systematically claim they never received your goods, or return fake/used goods or empty boxes, they eat into revenue, create inventory scarcity, hurt your brand, and cause operational headaches. In this session, we’ll hear from a fraud expert who is tackling this challenge in their day-to-day, while also taking a deep dive into Riskified’s recently released Policy Index Report. 

We’ll talk about:

• The different way bad customers are abusing your store
• Using selective friction to disincentivize returns abuse 
• Separating loyal customers and return abusers in real time 
• Reducing manual labor and logistics required to mitigate claims

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