launches 2021 MENA & Pakistan Payments report, as eCommerce activity continues exponential growth

Member News
Sep 24, 2021
Member News
  • launches MENAP Payments report, with 13000 consumers surveyed in largest report of its kind
  • The report estimates that 209M more customers in MENA and Pakistan have begun shopping online since the start of the pandemic
  • 83 percent of shoppers say they’ll maintain or increase their eCommerce spend into 2022
  • Majority (60 percent) of consumers prefer to pay via digital payment methods – a 20 percent increase year-on-year

20th September 2021, Dubai, UAE -- Leading global payment solutions provider,, today launches its annual MENAP Payments report. As consumer demand for digital commerce continues to surge, ‘Digital Transformation in MENA and Pakistan: Why Payments are key to unlocking more growth and opportunity’ highlights the development of the region’s eCommerce and Fintech sectors in the past twelve months and demonstrates the growth opportunity for merchants in this maturing market. 

The report notes exponential growth in the eCommerce market throughout MENAP year on year. In 2020, 47 percent of consumers said that they expected to shop online more frequently over the next year. In 2021, approximately 83 percent say that they’ll maintain or even increase their current level of eCommerce spending into 2022, suggesting an irrevocable shift in consumer behavior. 

This shift has been especially pervasive for the convenience economy, with everyday items such as food delivery, groceries, and household goods firm favorites. The report also finds an increase in the frequency of online shopping amongst consumers, with nearly half (45 percent) of those surveyed saying they shop online at least once a month. Moreover, 53 percent say that they are doing more of their shopping online now compared with before the COVID-19 pandemic started. In peak seasons like Ramadan, online shopping also spikes. Earlier this year, 76 percent of consumers in the UAE and Saudi Arabia said that they anticipated purchasing products and services online more frequently during Ramadan.

This is also giving way to newer methods of paying, including digital wallets, in-app social shopping, and buy now pay later (BNPL) options.’s global data in 2021 suggests that the MENAP region is actually outpacing regions such as Europe and APAC for the adoption of in-app social shopping and BNPL. Today, three in four (76 percent) consumers in the region report using some form of fintech app in the past year, with 81 percent feeling they directly benefit from the growing fintech sector.

“A flourishing digital payments and eCommerce ecosystem is leading consumers to feel more empowered, with start-ups thriving in the fintech arena, and commercial markets opening up,” notes Mo Ali Yusuf, Regional Manager for MENAP at “ has operated in the region since 2014 and has played a privileged role to enable eCommerce to flourish, offering a unified payment experience across all major markets in MENA. This has given us a unique vantage point across the market, with our 2021 report highlighting how much growth has been condensed into 12 short months – a testament to progressive government policies and forward-thinking governments who are opening up the region, harnessing the growth potential of fintech, and responding to the changing habits and expectations of their populations .”

Another sign of the region’s maturing eCommerce and digital payment industries is a sustained increase in cross-border commerce. Merchants who offer both international payment channels and popular local payment methods are enabling countries in the region to contribute to global value chains more effectively, according to the report. Approximately 85 percent of consumers in the region have made online purchases from brands and retailers outside of their home country in the past 12 months, with a third (33 percent) citing cross-border shopping as their number one reason for shopping online. This year’s report further predicts that over 80 percent of large European enterprise merchants will be selling into the MENAP region by 2023. 

Yusuf continues: “For the first time, our data shows us that MENAP has begun to outperform European markets in the adoption of emerging payment methods. This presents a phenomenal opportunity for global and domestic merchants to expand their businesses across MENA. We are proud to continue supporting this ecosystem to thrive, in what we forecast to be another year of exponential growth across the region.” 

Leading voices within the region’s business community add perspective to these issues as part of this year’s report. Case studies and issues-based opinions are featured from organizations such as Careem, OSN, Fawry, Tamara, the MENA Fintech Association, Visa and others, underscoring the importance of creative collaborations in advancing digital commerce.

The full report is available here:

Further insights on how merchants can unlock growth opportunities in the MENAP region are available here: 

Report Methodology

The ‘Digital transformation in MENA and Pakistan: Why payments are key to unlocking more growth and opportunity’ report draws insights from a regional survey, which polled more than 13,000 consumers in August 2021 in the UAE, Saudi Arabia, Egypt, Jordan, Qatar, Kuwait, Bahrain, and Pakistan. 

About empowers businesses to adapt and innovate. The company’s technology makes payments seamless. Flexible solutions, granular data, and instant insights help global enterprises launch new products in new markets and create outstanding customer experiences. provides the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting through one API. can accept all major international credit and debit cards, as well as popular alternative and local payment methods. The company launched in 2012 and now has a team of over 1500 people across 19 offices worldwide, offering local expertise where it’s needed. Find out more at

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