The State of Commerce 2022: Inside Retail's Reset After the Chaos of COVID

Feb 24, 2023
Signifyd's State of Commerce report digs into the challenges and trends defining retail as the industry embraces a new post-COVID normal. The report shows that while overall online sales are slowing in the post-pandemic world, permanent changes in the way consumers shop contributed to the significant growth rate in eCommerce sales for 2021 and 2022. Beyond taking the measure of retail today, the report also lays out prescriptions from retail experts who are charting the future path of retail in four key areas:

The transformation of online payments
The online returns reckoning
The need for fulfillment diversity
The rise and evolution of online marketplaces

The report's findings are based on transaction data, interviews with eCommerce and payments experts and a consumer survey of more than 1,000 U.S. online shoppers. Among the poll's surprising findings is the large number of consumers willing to cheat in order to keep an ordered product and receive a refund for it. 

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