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MRC Online Courses

Generative AI and Identity Fraud

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The Generative AI and Identity Fraud course explores the growing intersection between advanced generative technologies and evolving identity-based fraud threats. As fraudsters adopt AI-powered tools to create realistic fake identities, mimic voices and faces, and execute sophisticated social engineering attacks, fraud prevention professionals must adapt rapidly to defend the customer journey.

 

MRC Members: USD $75 (plus applicable taxes)
Non-members: USD $150 (plus applicable taxes)

 


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This course provides a deep dive into the techniques and technologies used to facilitate GenAI-powered identity fraud, including synthetic identity creation, deepfake impersonation, phishing campaigns, and fraudulent websites. Learners will gain insight into how these tools bypass traditional verification systems and how emerging detection methods—such as behavioral biometrics, device intelligence, and real-time analytics—are evolving in response. The course also examines regulatory and ethical considerations, including transparency, fairness, and AI accountability.

FAQs

    • Customer Support and Fraud Operations Staff who review disputes and work with cardholders
    • eCommerce and Subscription Merchants who experience high chargeback volumes
    • Payment Professionals seeking to reduce preventable chargebacks and strengthen defenses
    • Analysts and Risk Managers looking to identify and quantify first-party misuse behavior
    • Customer Support and Fraud Operations Staff who review disputes and work with cardholders
    • eCommerce and Subscription Merchants who experience high chargeback volumes
    • Payment Professionals seeking to reduce preventable chargebacks and strengthen defenses
    • Analysts and Risk Managers looking to identify and quantify first-party misuse behavior
    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.0
    • Advanced Preparation and/or Pre-requisites: None

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.0
    • Advanced Preparation and/or Pre-requisites: None

    • Define First-Party Misuse.
    • Recognize why first-party misuse is an issue that needs to be addressed.
    • Identify cardholder motivations for submitting first-party misuse disputes.
    • Differentiate types of first-party misuse.
    • Classify evidence criteria needed to measure first-party misuse.
    • Calculate the percentage of chargebacks coded as fraud that are the result of first-party misuse.
    • Outline best practice strategies for merchants, issuers, and card networks to prevent first-party misuse.

    Please allow 2–3 hours to complete this course.

    • Define First-Party Misuse.
    • Recognize why first-party misuse is an issue that needs to be addressed.
    • Identify cardholder motivations for submitting first-party misuse disputes.
    • Differentiate types of first-party misuse.
    • Classify evidence criteria needed to measure first-party misuse.
    • Calculate the percentage of chargebacks coded as fraud that are the result of first-party misuse.
    • Outline best practice strategies for merchants, issuers, and card networks to prevent first-party misuse.

    Please allow 2–3 hours to complete this course.

    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

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MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.