MRC Online Courses

Fraud Key Performance Indicators (KPIs)

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The Fraud Key Performance Indicators (KPIs) course is a self-paced, intermediate program covering a deep dive into fraud KPIs in the eCommerce sector. 
This comprehensive course is designed for professionals navigating the complexities of online fraud, the course focuses on defining, understanding, and effectively managing critical fraud KPIs such as chargeback rate, false positive rate, account takeover rate, and refund rate. Participants will learn how to utilize data analytics and visualization tools in KPI management, apply best practices to real-world scenarios, and stay ahead in the ever-evolving landscape of eCommerce fraud.


Who Should Enroll?

  • Fraud prevention specialists who are dedicated to fraud detection and prevention in the digital commerce sector.
  • eCommerce managers seeking strategies to minimize fraud-related losses and optimize transaction processes. 
  • Risk management professionals who handle transactional data and seek to apply analytical skills to fraud prevention. 
  • Financial and payment security personnel that are in the banking and payment processing sectors focusing on safeguarding online transactions. 
  • This course may also benefit data analysts in retail and IT and cybersecurity experts. 

Learning Objectives

  • Define the roles and uses of fraud KPIs in an eCommerce organization
  • Understand how data analytics and data visualization are useful tools in KPI management
  • Define the fraud KPI, chargeback rate
  • Understand best practices to reduce chargeback rates
  • Apply chargeback rate best practices to a case study
  • Define the fraud KPI, false positive rate
  • Understand best practices to reduce false positive rates
  • Apply false positive rate best practices to a case study
  • Define the fraud KPI, account takeover rate
  • Understand best practices to reduce account takeover rates
  • Apply account takeover rate best practices to a case study
  • Define the fraud KPI refund rate
  • Understand best practices to improve refund rates
  • Apply refund rate best practices to a case study
  • Identify the impact of emerging technologies on the increasing complexity of online fraud in eCommerce
  • Understand the importance of continuous adaptation of fraud KPIs in response to evolving threats Recognize best practices for preparing for future eCommerce fraud challenges  


Program Details

  • Program Level: Intermediate
  • Program Field of Study: Specialized Knowledge
  • Program Delivery Method: QAS Self Study
  • CPE Credits: 1.6
  • Advanced Preparation and/or Pre-requisites: Fraud Essentials

Please allow 1-2 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion representing their proficiency in the subject matter.



  • MRC Members: USD $75 (plus applicable taxes)
  • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.

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