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MRC Online Courses

Generative AI and Identity Fraud

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The Generative AI and Identity Fraud course explores the growing intersection between advanced generative technologies and evolving identity-based fraud threats. As fraudsters adopt AI-powered tools to create realistic fake identities, mimic voices and faces, and execute sophisticated social engineering attacks, fraud prevention professionals must adapt rapidly to defend the customer journey.

 

MRC Members: USD $75 (plus applicable taxes)
Non-members: USD $150 (plus applicable taxes)

 


Enroll | Members Enroll | Non-Members

This course provides a deep dive into the techniques and technologies used to facilitate GenAI-powered identity fraud, including synthetic identity creation, deepfake impersonation, phishing campaigns, and fraudulent websites. Learners will gain insight into how these tools bypass traditional verification systems and how emerging detection methods—such as behavioral biometrics, device intelligence, and real-time analytics—are evolving in response. The course also examines regulatory and ethical considerations, including transparency, fairness, and AI accountability.

FAQs

    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.

    • New Payments and Fraud Team Members seeking a clear introduction to the chargeback process.
    • eCommerce Staff and Customer Support Representatives handling transaction issues and customer disputes.
    • Small Business Owners and Merchants looking to reduce chargeback losses and understand their rights and responsibilities.
    • Payment Professionals building foundational knowledge to support further chargeback management strategies.

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.4
    • Advanced Preparation and/or Pre-requisites: None

    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions

    • Define chargebacks
    • Categorize types of chargebacks
    • Identify the key stakeholders in the chargeback process
    • Outline the steps of the chargeback process
    • Compare open loop vs closed loop systems
    • Describe reason codes
    • Identify common reason codes
    • Outline the steps of the merchant challenge process
    • Calculate four common chargeback metrics
    • Apply chargeback prevention techniques
    • Identify common chargeback solutions

    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.