Product Management Lifecycle & Processes

• Fraud prevention specialists  seeking more advanced knowledge and tools to enhance their capabilities by developing and implementing strategies to detect and prevent fraudulent activities within their organizations.
• eCommerce managers seeking to understand the robust systems that protect revenues and maintain customer trust.
• Payment professionals who manage payment systems, gateways, and transaction processes are looking to understand the nuances of refund fraud and how it can be mitigated, ensuring secure and efficient payment operations.
• Customer service managers seeking to learn more about the indicators of fraudulent return and refund requests to train their teams effectively and reduce fraudulent losses.
• IT and cybersecurity professionals seeking to learn about the latest technologies and methodologies for detecting and preventing digital fraud.
• This course may also benefit retail operations directors and security and compliance officers.

• Define product management and describe its role in the context of payments and fraud prevention.
• Identify common challenges and stakeholder roles throughout the product lifecycle in high-risk, regulated environments.
• Describe the purpose and structure of a product roadmap in a risk-regulated environment.
• Apply prioritization frameworks to align roadmap items with business and compliance goals.
• Explain the role of UX in creating secure and seamless user journeys.
• Identify techniques for gathering user requirements and validating workflows in complex, regulated environments.
• Distinguish between business and technical requirements.
• Describe the purpose and structure of a product roadmap in a risk-regulated environment.
• Apply techniques for documenting, collaborating on, and managing requirements in regulated, cross-functional environments.
• Identify methods for monitoring performance and iterating post-launch.
• Explain how to plan and communicate product sunset or retirement.

Please allow 2-3 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion representing their proficiency in the subject matter.

• Program Level: Intermediate
• Program Field of Study: Specialized Knowledge
• Program Delivery Method: QAS Self Study
• CPE Credits: 1.5
• Advanced Preparation and/or Pre-requisites: First-Party Misuse is recommended.

Refund Policy: Refunds and cancellations are determined on a case-by-case basis. Cancellations must be communicated in writing to programs@merchantriskcouncil.org. No refunds will be issued once a course has been started.