MRC Online Courses

Refund Fraud and Abuse

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The Refund Fraud and Abuse course is a self-paced, intermediate program that addresses the critical challenge of refund fraud and abuse by delving into the complexities of fraudulent practices that threaten businesses' financial stability, operational efficiency, and reputation.

Participants will learn about the diverse tactics employed by fraudsters, ranging from individual opportunists to organized crime rings, and develop strategies to mitigate these threats across various channels. The course also emphasizes the importance of enhancing return and refund policies, employee training, and industry collaboration to foster a culture of integrity and proactive fraud prevention. By the end of this course, participants will have gained valuable insights and practical skills to safeguard their businesses against refund fraud and abuse, ensuring a secure and trustworthy environment for legitimate customers.

Who Should Enroll?

  • Fraud prevention specialists  seeking more advanced knowledge and tools to enhance their capabilities by developing and implementing strategies to detect and prevent fraudulent activities within their organizations.
  • eCommerce managers seeking to understand the robust systems that protect revenues and maintain customer trust.
  • Payment professionals who manage payment systems, gateways, and transaction processes are looking to understand the nuances of refund fraud and how it can be mitigated, ensuring secure and efficient payment operations.
  • Customer service managers seeking to learn more about the indicators of fraudulent return and refund requests to train their teams effectively and reduce fraudulent losses.
  • IT and cybersecurity professionals seeking to learn about the latest technologies and methodologies for detecting and preventing digital fraud.
  • This course may also benefit retail operations directors and security and compliance officers.

Program Details

  • Program Level: Intermediate
  • Program Field of Study: Specialized Knowledge
  • Program Delivery Method: QAS Self Study
  • CPE Credits: 1.4
  • Advanced Preparation and/or Pre-requisites: Fraud Essentials is recommended.

Learning Objectives

  • Define refund fraud and refund abuse
  • Identify the impacts of refund fraud in eCommerce
  • Identify the common profiles of bad actors who commit refund fraud and abuse
  • Identify and describe methods of refund fraud
  • Define behavioral analysis
  • Identify data points that can be used to indicate refund fraud
  • Analyze how data analytics and machine learning tools can be used to identify and stop refund fraud
  • Strengthen return and refund policies
  • Define real-time verification and decision-making strategies
  • Understand the importance of employee training and alert lines
  • Identify industry groups and associations to enhance fraud prevention capabilities

Please allow 1-2 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion representing their proficiency in the subject matter.


MRC Members: USD $75 (plus applicable taxes)

Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.

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