MRC Online Courses

Visa Compelling Evidence 3.0

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Created in partnership with Visa, this self-paced course provides an in-depth understanding of the updates to compelling evidence that will change how you tackle chargebacks and first-party misuse (aka friendly fraud). Whether you’re a payments and fraud prevention pro or simply seeking solutions for countering first-party misuse, this course is for you.

Who Should Enroll?

  • Payments professionals aiming to upgrade their knowledge.
  • Fraud prevention experts looking for the latest industry standards.
  • eCommerce merchants plagued by chargebacks, especially those attributed to first-party misuse (friendly fraud).
  • Acquirers and issuers looking to understand the processes of Compelling Evidence 3.0.

Learning Objectives

  • Have a clear definition of First-Party Misuse and Compelling Evidence 3.0 Criteria
  • Know how to establish a historical footprint
  • Understand the Merchant Matching Process in depth
  • Be well-versed with Pre-Dispute and Post-Dispute process flows
  • Recognize the benefits of Compelling Evidence 3.0 for merchants, issuers, and acquirers

Program Details

  • Program Level: Intermediate
  • Program Field of Study: Specialized Knowledge
  • Program Delivery Method: QAS Self Study
  • CPE Credits: 1.4
  • Advanced Preparation and/or Pre-requisites: First-Party Misuse is recommended.
  • Pricing: USD $150 (plus applicable taxes) | MRC Members receive a 50% discount on all eLearning courses.

Please allow approx. 1.5 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.


CPE credits can be applied toward industry certifications such as the Certified Payments and Fraud Prevention Professional (CPFPP) and the Certified Fraud Examiners (CFE).

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.

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