Azul Linhas Aéreas - Brazilian Airline Case
Azul Linhas Aéreas is a Brazilian airline with the largest air network in Brazil, serving more than 100 national destinations, in addition to operating selected international routes to the United States and Portugal.
The airline sought to enhance its existing anti-fraud capabilities, seeking an option that would work effectively and automatically, cutting operational costs by reducing time-consuming manual reviews. Additionally, they wanted an advanced solution that would identify and prevent all types of fraud affecting their business. There was a strong emphasis on providing a frictionless customer experience, from start to finish of the customer journey.