Reduce the Abuse -- Give Your Best Customers the Flexible Return Policies They Deserve

Return fraud and abuse collectively costs businesses billions of dollars per year, hurting companies' profits and raising prices for legitimate customers in the process. This paper from Forter looks at what returns abuse is and the impact it has on retailers of all sizes, especially those in the apparel industry. Three current approaches to combat returns abuse and their associated shortcomings are also described. The document concludes with four recommended strategies and platform capabilities to help mitigate abuse and protect the bottom line.

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