2019 MRC Global Fraud Survey
Download the ReportGlobal Fraud Survey Results 2019
The MRC, in conjunction with CyberSource, conducted its biennial Global Fraud Survey to provide MRC members with insights on how merchants around the world mitigate online fraud and risk. The survey results begin with an overview of fraud management differentiators, followed by summaries of six key areas that set top performing companies apart. These takeaways are explored in detail next, focusing on the role and criticality of fraud management, the usage of data analytics, the rate at which manual reviews are conducted, the three most pervasive types of fraud attacks, and overall satisfaction with the efficacy of fraud tools and systems. Survey findings on top fraud mitigation tools and key performance indicators are then shown; a brief conclusion and look at the survey methodology round out the results.
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Common Questions
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The 2022 report was based on the results from the survey fielded in November and December of 2021. A total of 1,060 merchants involved in eCommerce fraud and payment management (including 45 MRC members) participated in the research. The sample includes merchants in four major geographic regions (North America, Europe, APAC, and LATAM), with broad representation across all size tiers, sales channels, and categories.The 2022 report was based on the results from the survey fielded in November and December of 2021. A total of 1,060 merchants involved in eCommerce fraud and payment management (including 45 MRC members) participated in the research. The sample includes merchants in four major geographic regions (North America, Europe, APAC, and LATAM), with broad representation across all size tiers, sales channels, and categories.
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The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key subsegments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.The report provides the latest industry fraud data and fraud management methods used by global merchants, along with a robust set of performance benchmarks that organizations can use to help optimize their fraud management and prevention practices. In addition, the report delves into today’s rapidly changing payments landscape to examine the range of different payment acceptance, management, and partnership practices merchants are deploying globally and across key subsegments, as well as the reasons why they are adopting these payment strategies and tactics in the current commercial environment.
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The MRC has partnered with Cybersource and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.The MRC has partnered with Cybersource and Verifi to publish the Global Payments and Fraud Report annually. B2B International is an independent market research firm conducting our survey with merchants across the globe, including MRC merchant members.
