Trust & taste: Customer-centric checkouts & excellent payment UX with TrueLayer and Just Eat Takeaway

For all ecommerce merchants, the efficiency of their checkouts remains a crucial part of their customer journey.

Companies like Just Eat Takeaway have put seamless payment experiences at the core of their business model. Innovations in speed and efficiency at checkout can move the dial on millions of pounds.

High-transaction-frequency merchants need reliability in conversion and an experience customers love. But now more than ever they also need resiliency in their checkout - options that work both for expanding customer bases and protecting their bottom lines from outages, fluctuating card fees or changes in coverage.

Lyndsay Skehan, Associate Principal Business Analyst for Global FinTech at Just Eat Takeaway guides MRC members through how Just Eat Takeaway centres their customers when they look for innovation in their checkout.

Skehan explores how new payment methods have massively reduced friction for their mobile-first customers, why cards are still the preferred payment method of choice and why she believes A2A payments have the potential to rapidly change the payments landscape.  

TrueLayer’s Nadja Bennett, Strategic Account Director, knows that the key to successful consumer adoption of any payment method lies in the UX.

Bennett highlights how merchants play a crucial role in the consumer adoption of open banking by creating a payment experience that is trusted, convenient, secure and speedy. 

Bennett takes the audience through the latest open banking adoption numbers, case studies from TrueLayer partners and recent regulatory changes.

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