Sancho: How AI Revolutionized Fraud Prevention Across 400,000 Monthly Reviews
MRC Sao Paulo 2026
Nathalia Palazzo, Luccas Klotz
May 26, 2026
Presentations
This session explores iFood’s journey in building Sancho, an AI copilot that transformed fraud prevention at scale. Processing over 400,000 monthly reviews, the solution replaced error-prone manual analysis with LLM-driven decisioning, increasing accuracy by 10%, improving agility by 5 percentage points, and saving BRL 3 million. Attendees will learn how to implement responsible, transparent AI with human oversight in large-scale operations.
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