Turning Data into Defense: Chargeback Intelligence for Merchants
MRC Sao Paulo 2026
Andrew Barros, Lucas Paziani, Gislaine Nogueira, Luis Puzzello
May 26, 2026
Presentations
This session presents an AI-driven chargeback intelligence solution that uses historical and behavioral data to combat friendly fraud and abusive cancellations. Results include a 17 percentage point reduction in chargebacks and an 11 percentage point decrease in abusive cancellations, reinforcing data as a strategic fraud defense tool.
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