Strong Customer Authentication: The Role of Biometrics in a New Era of Automation and Customer Service

Payment innovation
Multi-factor Authentication
Ian McGuire -- Nuance
Oct 08, 2020

Since the publication of the PSD2 directive, a key area of focus for eCommerce businesses is the Strong Customer Authentication provision, or SCA, as this will impact many transactions where the merchant's acquiring bank and issuer of the customer's payment card are in the European Economic Area.

In this Solution Spotlight webinar, Nuance examines the necessary components of multi-factor authentication, then looks at how online retailers and customers will be affected by SCA's requirements. The focus then turns to biometrics and the advantages it can offer. Nuance then discusses their Security Suite solution and shares a brief case study involving HSBC UK. The broadcast closes with Q&A.

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