Strong Customer Authentication: The Role of Biometrics in a New Era of Automation and Customer Service

One size does not fit all. That's the same when we talk about SCA from a merchant perspective. Shoppers are different and each transaction is unique from a security standpoint. In this session we will discuss the outcomes of applying SCA in a selective & optimized way to boost conversion, while minimizing fraud exposure.

A brief overview of the authentication regulatory landscape and global SCA mandates, and top predictions on what will be included in PSD3 regulations. 

Hear from the FIDO Alliance and its stakeholders to get a deep-dive into the topic of passwordless authentication. Hear how major merchants and online service providers are actively collaborating on making web logins more secure and usable for all consumers. We will discuss challenges with legacy approaches; the move away from passwords; and new technologies that are emerging to support this. We will look at this in the context of consumer preferences and regulations.

This session will delve into the real impact of identity-based attacks, drawing from ITRC's work providing assistance to victims of identity compromise, and ITRC’s published research reports. It will cover insights on the latest data breaches that fuel identity fraud, and attack trends across ecommerce, social media, online dating, etc. The session will explore how bad actors circumvent multi-factor authentication to gain access to accounts and conduct malicious scams. 

Ultimately, in the world of payments, success depends on human factors, like how consumers perceive and respond to risk, reward and effort.

Against this backdrop, Token surveyed over 1,000 people across Europe about the attitudes, preferences and behaviours shaping their financial and digital lives.

Token presents: "Who Will Pay by Bank" a data-driven look at the human element that will fuel the future of open banking payments.

A glimpse into this report:

• Learn which consumers are paying by bank today and where will we see demand tomorrow
• Discover the behaviours and opportunities that could support continued uptake of account-to-account (A2A) payments
• Understand how consumers in Europe perceive the benefits of A2A payments and other payment methods on a country-by-country basis
• Uncover how consumers understand open banking's evolving role in their lives
• Read commentary from the Open Banking Implementation Entity, Open Banking Expo, American Express, Ban

This webinar discusses how email verification and fraud prevention solutions can help businesses improve their email deliverability rates, reduce spam, and increase ROI while protecting their email reputation by identifying spam traps. As well as the benefits of having a frictionless user experience for businesses.

This webinar will cover key learning points, including:

• The benefits of email reputation scoring in identifying fake accounts, high-risk payments, chargebacks, bots, and similar high-risk behavior.
• Leveraging email intelligence to identify newly created email addresses, bot-generated accounts, and high-risk behavior.
• How email verification and fraud prevention solutions can help businesses improve email deliverability rates and inboxing rates (less hitting of the spam folder). This can in turn boost customer engagement and revenue.
• The role of fraud prevention solutions in identifying and preventing fraudulent activity related to email, including phishing attacks, account takeover attempts (ATO), business email compromise (BEC), and other scams.
• How fraud prevention solutions can help businesses achieve a frictionless user experience while maintaining strong security measures. This reduces the risk of fraud while improving the customer experience.

With the upcoming 3DS1 decommission planned in Oct’22, it’s important for merchants to plan their authentication strategy to not just process EMV 3DS transactions but optimize the entire payment experience. 

To find out, join Gautam Pande – Director, Product Management, Identity Solutions at Mastercard to provide key considerations ahead of the 3DS1 Decommission & share updates of the Identity Check platform to enable seamless digital commerce

Attendees will:

• Find out what to expect after the decommission date
• Be able to understand key changes in EMV 3DS 2.2
• Understand Mastercard’s Smart Authentication Platform
• Preview the Identity Check Express and the customer journey

False positives down, revenue up! Learn from an Experian fraud expert how machine learning strengthens fraud prevention, reduces false positives, and leads to new revenues. 

Fraud prevention is one of the most exciting areas in commerce. However, it is also challenging to core business functions. This webinar will present how modern fraud prevention becomes more efficient through machine learning models and how this results in new revenue potential.

By participating in this webinar, the learner should be able to understand:

• State-of-the-art fraud prevention methods and current fraud figures
• How machine learning supports fraud prevention
• Why companies should rely on smart fraud prevention with machine learning models

Consumers are changing how they discover, try and buy products and services. This colossal shift has resulted in companies reimagining what they do, how they do it and who they partner with to create lasting and revenue-driving customer relationships. Every industry is going through these changes and investing in new shopping models: Direct to consumers, marketplaces, connected cars, value-add healthcare and new technology platforms including localized drone delivery and vending machine innovations. These changes have a pace and complexity that’s driving tremendous value up and down the value chain.

While companies are investing in digitization and innovation, many are asking about the ROI and monetization potential of these new shopping models. The answer isn’t simple, but brands of the future will separate themselves from brands of the past by solving for the unique needs of each service provider in their ecosystem – and particularly their payment needs.

In the current operating environment, with economic growth slowing and interest rates rising, it is more important than ever for businesses to develop alternative revenue streams. That’s not only about meeting your customers wherever they are, but making those engagements as seamless as possible. One way to do this is through frictionless payments options or by embedding helpful financial services directly in the user experience. The goal is to first connect with customers, and then make their journey as intuitive and convenient as it can be. In this issue, we look at how commerce is evolving. There has been a major shift, with new kinds of online marketplaces transforming almost every industry, as our feature starting on p.26 explores.

Better fraud prevention, all around.

Many organizations rely on two-factor authentication (2FA) using one‑time passcodes (OTPs) sent by Short Message Service (SMS) to authenticate banking and ecommerce transactions. 2FA performed this way can be fast and easy, but SMS wasn’t designed to be a security tool.

Learn how your organization can leverage voice biometrics to protect customers and your brand by building the highest levels of protection, trust and loyalty.

In Nethone's Frictionless white paper, you will learn:

• How to reduce checkout friction to maximise your revenue?
• How to manage UX friction associated with PSD2/SCA?
• How to prepare for Transaction Risk Analysis (TRA)
• How to keep your customers happy
• How to achieve all this while effectively combating payment fraud