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MRC Online Courses

Chargeback Metrics and Management

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The Chargeback Metrics and Management course provides a comprehensive understanding of chargebacks, their role in consumer protection, and their impact on merchants. It covers the chargeback life cycle, roles of key stakeholders, and essential metrics like chargeback ratio and win rate to guide performance improvement. Participants learn effective prevention strategies, such as fraud detection tools, clear communication, and proactive customer service, to minimize disputes and financial losses.

 

MRC Members: USD $75 (plus applicable taxes)
Non-members: USD $150 (plus applicable taxes)

 


Enroll | Members Enroll | Non-Members


The course highlights advanced technologies like AI, analytics, and automation for streamlining chargeback processes and improving resolution success. It also emphasizes regulatory compliance, dispute response strategies, and best practices, addressing global privacy laws and card network rules to help merchants maintain good standing and avoid penalties. Future trends, including blockchain, changing consumer behaviors, and stricter data regulations, are explored to equip participants for the evolving chargeback landscape.


FAQs

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Payment professionals seeking to understand how open banking can enhance their operations.
    • Banking and financial services professionals who need to keep up with the latest trends in digital banking.
    • Regulatory and compliance officers responsible for ensuring that financial operations comply with emerging regulations and standards in the open banking ecosystem.
    • Data Security and privacy specialists requiring an understanding of the security implications of different data access methods in open banking.
    • This course may also benefit financial technology (FinTech) innovators, customer experience managers in financial services, and IT and technical professionals in banking.

    • Define open banking
    • Understand use cases of open banking
    • Identify types of data access methods
    • Understand the key differences between data access methods, including security considerations
    • Understand the regulatory vs market-driven approach
    • Define the key markets globally and the different market approaches
    • Explain the unique position of the US in the open banking ecosystem.
    • Define open banking key terms
    • Understand the general open banking payments flow
    • Understand the benefits of open banking for both consumers and merchants

    Please allow approx. 1.5 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.


    • Define open banking
    • Understand use cases of open banking
    • Identify types of data access methods
    • Understand the key differences between data access methods, including security considerations
    • Understand the regulatory vs market-driven approach
    • Define the key markets globally and the different market approaches
    • Explain the unique position of the US in the open banking ecosystem.
    • Define open banking key terms
    • Understand the general open banking payments flow
    • Understand the benefits of open banking for both consumers and merchants

    Please allow approx. 1.5 hours to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.


    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

National Registry of CPE Sponsors logo

MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.