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MRC Online Courses

Chargeback Metrics and Management

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The Chargeback Metrics and Management course provides a comprehensive understanding of chargebacks, their role in consumer protection, and their impact on merchants. It covers the chargeback life cycle, roles of key stakeholders, and essential metrics like chargeback ratio and win rate to guide performance improvement. Participants learn effective prevention strategies, such as fraud detection tools, clear communication, and proactive customer service, to minimize disputes and financial losses.

 

MRC Members: USD $75 (plus applicable taxes)
Non-members: USD $150 (plus applicable taxes)

 


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The course highlights advanced technologies like AI, analytics, and automation for streamlining chargeback processes and improving resolution success. It also emphasizes regulatory compliance, dispute response strategies, and best practices, addressing global privacy laws and card network rules to help merchants maintain good standing and avoid penalties. Future trends, including blockchain, changing consumer behaviors, and stricter data regulations, are explored to equip participants for the evolving chargeback landscape.


FAQs

    • eCommerce payment managers seeking to enhance their understanding of payments orchestration.
    • Fraud prevention specialists who need to understand how payments orchestration can impact fraud management
    • eCommerce business owners and managers looking to optimize their payment systems for efficiency and cost-effectiveness.
    • Customer experience managers looking to optimize the customer experience through streamlined and efficient payment processes.
    • The course may also benefit financial analysts, IT and technical professionals, compliance officers, and strategic planners and consultants in online retail.
    • eCommerce payment managers seeking to enhance their understanding of payments orchestration.
    • Fraud prevention specialists who need to understand how payments orchestration can impact fraud management
    • eCommerce business owners and managers looking to optimize their payment systems for efficiency and cost-effectiveness.
    • Customer experience managers looking to optimize the customer experience through streamlined and efficient payment processes.
    • The course may also benefit financial analysts, IT and technical professionals, compliance officers, and strategic planners and consultants in online retail.
    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.0
    • Advanced Preparation and/or Pre-requisites: None
     

    Please allow approx. 1 hour to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.

    • Program Level: Basic
    • Program Field of Study: Specialized Knowledge
    • Program Delivery Method: QAS Self Study
    • CPE Credits: 1.0
    • Advanced Preparation and/or Pre-requisites: None
     

    Please allow approx. 1 hour to complete this course. The course culminates with a comprehensive final assessment to evaluate the user's comprehension of the material. Upon successfully completing the final assessment, participants will be awarded a certificate of completion and CPE credits representing their proficiency in the subject matter.

    • Define payments orchestration
    • List key challenges that payments orchestration aims to solve
    • Outline how payments orchestration works
    • Identify and describe the components of payments orchestration
    • Identify the key benefits of payments orchestration for merchants
    • Describe payment and fraud management costs
    • Identify initiatives that drive more efficient cost ownership
    • Outline key considerations for merchants looking to partner with a payments orchestration provider
    • Define payments orchestration
    • List key challenges that payments orchestration aims to solve
    • Outline how payments orchestration works
    • Identify and describe the components of payments orchestration
    • Identify the key benefits of payments orchestration for merchants
    • Describe payment and fraud management costs
    • Identify initiatives that drive more efficient cost ownership
    • Outline key considerations for merchants looking to partner with a payments orchestration provider
    • MRC Members: USD $75 (plus applicable taxes)
    • Non-members: USD $150 (plus applicable taxes)

MRC Education Accreditation

The Merchant Risk Council is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org

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MRC Education Refund Policy

MRC Education eLearning course refunds and cancellations are determined on a case-by-case basis. Cancellations and requests for refunds must be communicated in writing to programs@merchantriskcouncil.org. Refunds will not be issued once a course is started. Additionally, courses must be completed within one year of the course enrollment date.