Fraud & Risk

Building a Fraud Department and Optimizing Manual Review

Neil Hawkey -- Epoch; Ronojoy Chatterjee -- Google; Blaise Peters -- Newegg.com; Tara Mitchell -- Uber; Megan Leonetti -- Bodybuilding.com

Presentation

Despite the prevelence of machine learning and other technologies, most online retailers employ a fraud operations team to mitigate lost revenue, spot emerging fraud trends, and protect legitimate customers. At MRC Vegas 2019, a panel discussion was held to give attendees a framework for creating a fraud team -- topics covered included structure, performance measurement, and manual review. The discussion closed with thoughts on customer experience and communication.

For additional insights, please see the MRC Fraud Community whitepaper "How to Create a Fraud Prevention Unit" posted here.

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Building a Fraud Department and Optimizing Manual Review

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