Refund Fraud: How Retailers Can Fight Back
Naturally some packages get lost in transit; whilst some are stolen by “porch pirates” – individuals driving around a neighbourhood looking for packages left outside front doors. Customers are calling up retailers claiming they have not received their package. This is referred to by several different acronyms – INR (Item Not Received); MNR (Merchandise Not Received) and DNR (Delivery Not Received). No matter what a retailer calls it, they are all asking the same question: Are these claims genuine or as a retailer, are we being exploited by a new emerging threat? Refund as a Service fraud.
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As we’ve seen time-and-again in recent years, the resilience of the global travel industry can be pushed to breaking point with very little warning. Recurring episodes of disruption have had wide-reaching consequences, but among the most perplexing for merchants is the inevitable spike in payment fraud and chargebacks. Using travel disruption as a case study, this session will feature the online travel agency lastminute.com, the fraud prevention company Riskified and the chargeback management solution Justt, who will unpack the relationship between external shocks to demand, fraud and chargebacks, and share remedial strategies that all companies can follow.