Protect & Engage: Achieving Fraud Control and Customer Trust at Every Touchpoint

Fraud

Payments

Booking.com, BICS, Telesign

Jun 18, 2025

Webinars

E-Commerce fraud is surging across Europe, with a 19% increase in 2024 alone—driven by more sophisticated attacks like account takeovers. The impact? Lost revenue, eroded customer trust, and damaged brand reputation. In fact, two thirds of consumers will switch providers due to fraud experience, or for better safeguards.

In this actionable webinar, discover new ways to protect your brand and build trust at every touchpoint of the customer journey.

What are the learning objectives?

Today’s most common types of e-commerce fraud—and how to tackle them.
How to design a verification process that stops fraud, not customers.
Ways to use modern messaging channels like WhatsApp and RCS to securely enhance marketing, delivery, and support.

We’re thrilled to welcome Vipul Kumar Sisodia, Senior Product Manager – Account Security at Booking.com, who will share exclusive insights from one of the world’s largest travel platforms. Learn how Booking.com is tackling fraud head-on while preserving a frictionless customer experience across global markets.

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