Fighting First-Party Misuse with Machine Learning: What KPIs?

MRC Singapore 2022

Asia Pacific (APAC)

First-Party Misuse

KPI/Analytics

Fraud prevention innovation

Machine Learning

Fraud

Indeed.com

Nov 16, 2022

Presentations

Machine Learning is widely applied in the field of fraud detection but is not often used as a way to approach post-payment fraudulent behaviors, especially for identifying what is first-party misuse as opposed to third-party fraud.

This presentation explores the Machine Learning-based system Booking.com developed to detect first-party fraud and recover losses, including the issues they faced in maintaining this solution and the KPIs they used to measure success.

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