Expanding the Impact of your Trust and Safety Team Through Risk Mapping

MRC Vegas 2023
Fraud
Artsy, Jason Barney
Mar 08, 2023
Presentations

Trust and Safety teams bring key skills to the table. We have the ability to look around the corner and see problems before they arise. We know how to ask probing questions to uncover red flags that might be buried. And we’re incredibly adept at solving problems through tradeoffs. While most companies understand the need for fraud prevention and dispute management, they fail to take full advantage of these other key skills across their business. 

When the Trust and Safety team at Artsy was formed 2.5 years ago, our remit was fraud prevention and dispute management. Through risk mapping, we have been able to look across the business, uncover potential issues, and offer strategic insights from a perspective that was not previously represented in core leadership meetings. With each quarterly risk map, our team was able to offer new insight and solutions and as a result, was asked to expand our remit to include those new areas.  

This presentation will discuss the three styles of risk maps the Artsy team has utilized to build and scale our impact. We will offer insight into how to create each type of map, when and where to deploy them, and how to get buy in from key stakeholders at your company. 

Some content is hidden, to be able to see it login here Login

Tagged:
Blue-tinted background of a man watching a webinar

Host a Webinar with the MRC

Help the MRC community stay current on relevant fraud, payments, and law enforcement topics.
Submit a Request

Publish Your Document with the MRC

Feature your case studies, surveys, and whitepapers in the MRC Resource Center.
Submit Your Document

Related Resources

Nov 22, 2024
What 19th century economic thinking can teach us about 21st century payments and how ecommerce players ought to respond Accepting local payment methods and choosing methods that meet your business and customers' needs are different. Download the report to implement your local payment methods with data in mind.
Nov 22, 2024
Choosing the right Local Payment Methods - How to select and onboard the Local Payment Methods that will make the biggest difference to your online sales How to select and onboard the right local payment methods to make the biggest difference to your online sales.
Aug 30, 2024
Navigating Experience, Security, and the Next Frontier of Identity - Experian's 2024 U.S. Identity & Fraud Report Experian’s 2024 U.S. Identity and Fraud Report provides a snapshot of the current fraud landscape, shifting consumer expectations and actionable insights into how you can prioritize future fraud prevention technology investments.
Aug 14, 2024
Confidence in Every Transaction: A blueprint for payment success Ecommpay recently surveyed UK merchants to better understand theirpain points. Our findings revealed that 43% of merchants stated their biggest payment challenge is keeping up with the latest technologies and payment trends, but other factors relating to the day-to-day running of their business are preventing them from dedicating as much time to this as they’d like, such as the impact of the cost of living crisis, gaining access to funding, and finding the right talent.
View All Resources