Practical Fraud Prevention: What We Learned From Writing a Fraud Book

Friendly Fraud
First-Party Misuse
Merchant Risk Council, Identiq, Plastiq
Apr 04, 2022

While co-authoring the book on Practical Fraud Prevention for technical publisher O'Reilly, expected topics came up repeatedly; the sensitivity of balancing fraud prevention with customer experience, the often challenging position of fraud prevention teams within an organization, friendly fraud, the increase of gig economy fraudsters, and so on.

But there were other trends the authors hadn't anticipated.

This presentation explores some of those trends, including the very real challenge of educating other departments about fraud prevention work, educating upper management on processes, advocating for fraud prevention resources, and various psychological considerations that influence those that work in the field.

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