Fraud & Risk

SeatGeek's Journey to Chargeback Automation and Its Impact

Adrian Sanders -- Chargehound; Katie Goetsch -- SeatGeek

Presentation

SeatGeek is a New York City-based company which operates a search engine and marketplace for concerts, games and sporting events, and other types of tickets. This presentation summarizes how the company shifted from representing their chargebacks internally to outsourcing the work and finally moving to a fully automated solution. The deck includes key points pertaining to the implementation process and results SeatGeek has seen thus far. A quick look at next steps and takeaways conclude the review.

Note that this presentation is also available as a webinar. To view the webinar, click here.

SeatGeek's Journey to Chargeback Automation and Its Impact

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