Fraud & Risk

Why Manual Review Is Here to Stay

Anthony Mannino -- Ekata; Kristy Edge and Raphael Lawson -- The Hut Group


While there is a growing prevalence in the use of machine learning in evaluating transactions for risk, most eCommerce companies still rely on trained agents to discover key insights and connections which automation currently cannot. In this presentation, Ekata highlights ways in which core data attributes are used online, followed by thoughts from The Hut Group on mitigating cross-border risk. The focus then shifts to how manual review processes have evolved and are being refined in light of the novel coronavirus. The slides conclude with an overview of the role regulations and automation are expected to play in the near future.

Note that this presentation is also available as a webinar. To view the webinar, click here.

Why Manual Review Is Here to Stay

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