Why Manual Review Is Here to Stay

Fraud

Management/mitigation

Anthony Mannino -- Ekata; Kristy Edge and Raphael Lawson -- The Hut Group

Jan 20, 2021

Presentations

Despite the increasing use of machine learning in screening transactions for risk, most online retailers find that trained investigators provide key insights and connections which automation currently cannot. In this webinar, Ekata shares at how core data attributes are used online, followed by perspective from The Hut Group on reducing cross-border risk. The discussion then turns to how manual review processes have been refined and are being adapted in light of the COVID-19 pandemic. After a brief look at how regulations and automation are expected to impact the eCommerce landscape in the months and years ahead, the broadcast concludes with Q&A.

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