Fraud & Risk

SeatGeek's Journey to Chargeback Automation and Its Impact

Adrian Sanders -- Chargehound; Katie Goetsch -- SeatGeek


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SeatGeek is a New York City-based company which operates a search engine and marketplace for concerts, games and sporting events, and other types of tickets. This webinar explores how the company evolved from representing their chargebacks internally to outsourcing the work and later moving to a fully automated solution. The discussion includes insights on the implementation process and results realized to date. A Q&A period concludes the broadcast.

Slides from this webinar are available here.