Operational KPIs for Peak Chargeback Performance

Chargebacks

Priceline

Apr 07, 2022

Presentations

It’s critical to have solid key performance indicators when it comes to dispute management, as dispute timelines, cycles, and requirements vary by card brands.

A "one size fits all" dashboard approach does not work in comprehensive chargeback management.

This presentation from Priceline covers real time dashboards including, but not limited to- quick glance KPIs, threshold alerts, dispute receipt forecasting, acceptance percentages, analyst performance, reason code trending, reclassification of dispute reason codes (where applicable) and others.

The presentation also cites several critical data elements to provide 'at a glance' dispute performance metrics to instantly highlight concerning trends and/or validate process stability.

Some content is hidden, to be able to see it login here Login

Tagged:

Chargebacks

Blue-tinted background of a man watching a webinar

Host a Webinar with the MRC

Help the MRC community stay current on relevant fraud, payments, and law enforcement topics.

Submit a Request

Publish Your Document with the MRC

Feature your case studies, surveys, and whitepapers in the MRC Resource Center.

Submit Your Document

Related Resources

Jan 08, 2025

Breaking Down the 2024 Chargeback Field Report, presented by Chargebacks911 Every merchant who processes card-not-present transactions experiences at least some chargebacks. Sellers, however, seldom see the scope of the problem beyond their own claims. Based on surveys commissioned by Chargebacks911®, the 2024 Chargeback Field Report is a critical view of how chargebacks are impacting merchants.

May 30, 2023

Structuring the Chaos of First Party Misuse Leveraging Compelling Evidence Our session will discuss consumer trends, network level dispute performance, new strategies to combat first-party misuse, and the evolution of compelling evidence

Apr 08, 2022

How To Improve UX & Authorization Rates at the Same Time Download this presentation to learn more about a real-world case of collaborative work between a card network, merchant, and issuer, and the positive results that came from this cooperative effort.

Apr 06, 2022

Charting A Better Chargeback Strategy In this presentation, readers will learn more about the latest industry data that reveals the global impact of digital acceleration, the latest disputes, chargebacks, and fraud trends across the globe.

Apr 06, 2022

Driving Value In The Disputes Ecosystem Read this presentation to learn more about network level disputes data, the expectations of consumers, and how merchants can implement practical steps and technology to help their business thrive.

There are no related Surveys

Dec 06, 2023

Preventing Holiday Shopping Fraud and Preparing for Chargeback Season In this webinar, Sift and Everlane, will discuss practical strategies to prevent fraud during the holiday rush—without encumbering customers and driving up false declines.

May 03, 2023

Chargebacks911 - 2023 Chargeback Field Report In this webinar, we’ll explore the preliminary findings from the 2023 Chargeback Field Report, which offers retailers, FIs, consumers and other stakeholders a look at the current state of chargebacks.

Oct 05, 2022

Chargeback Prevention Masterclass There are dozens of different tools designed to prevent chargebacks. In theory, multiple options should make it easier than ever to keep risk in check. But sometimes, new additions just add to the noise of an already complicated situation.

Oct 05, 2022

Building a Recession-Proof Business Through Effective Transaction Management Financial experts are predicting a recession in the near future.

Sep 02, 2022

Accertify iGaming Whitepaper The global online gambling market size has a compound annual growth rate of 13.2%. Driven by the popularity of mobile gaming, the market value is projected to generate just over $117 billion by 2025.

Sep 10, 2020

Beat Bad Bots: A Complete Guide to Protecting Your Digital Business From Costly Bot Attacks PerimeterX peruses the subject of automated web traffic and shares seven characteristics companies should consider as part of their plan to combat problem bots.

Jun 25, 2020

The Comprehensive Guide to Chargeback Prevention Kount shares an informational guide on disputes, along with six helpful ideas on how to avoid them in the first place.

View All Resources