Structuring the Chaos of First Party Misuse Leveraging Compelling Evidence
Consumer spending patterns are predictable based on seasonality, industry, or payment type; but what a customer does after spending is unpredictable. When a consumer is dissatisfied with a product or service, how a merchant handles the post-purchase experience is critical to customer retention and dispute prevention. Merchants need to protect their business from losing revenue due to both true fraud and friendly fraud. Many advancements have been made in the payments industry to help the overall ecosystem reduce unnecessary disputes and combat friendly fraud. Our session will discuss consumer trends, network level dispute performance, new strategies to combat first-party misuse, and the evolution of compelling evidence. We’ll also have a European merchant share details about how they manage their post-purchase experience, both internally and for their customers. With this evolution of compelling evidence, merchants can now provide issuers with historical transaction details to confirm the legitimacy of a transaction and block illegitimate fraud claims by the consumer. This session will also cover how merchants can leverage this rule change in both the pre-dispute path (deflecting the dispute prior to formal processing) and post-dispute path (providing the qualified CE3.0 data in pre-arbitration) for Visa transactions.
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Over half of digital consumers transact on their mobile phones at least once a week. These behaviors span multiple industries, impacting how consumers engage with retail stores, order their morning coffees, arrange transportation and plan their next vacations.
While this change in consumer behavior has led to an increase in revenue through online and mobile channels, it has also come with a sinister partner: an increase in digital fraud losses.
In an increasingly anonymous purchasing environment, businesses and platforms need to take precautions to reduce risk while avoiding placing undue friction on good, low-risk customers. The key is connecting consumers’ digital information to their devices, understanding device risk and identifying signals of fraudulent behavior.
- How the current state of eCommerce and Marketplaces has changed and what it means for digital fraud
- Why account takeover, loyalty fraud and other forms of fraud are rising and the impact to merchants and platforms
- A new, unique solution for improving digital fraud capture without negatively impacting good customers
- How one merchant uses device and digital insights to deliver smooth, efficient digital experiences
Asia-based online marketplaces expanding to Europe and North and South America face complex compliance challenges. Join this webinar to discover how to comply with DAC7 and INFORM Consumers Act regulations. See practical examples of KYB and KYC identity verification workflows that can help you meet those regulatory requirements.
Fast-track your global expansion with a look at key nuances to verify sellers, including registered businesses, beneficial owners and sole proprietors. Learn how to balance the levers of verification rates, response times and transaction costs to optimize the cost of onboarding ideal sellers.
This webinar features a special guest from a leading Asian marketplace.
- Practical steps to build a compliant verification workflow that leverages biometrics, ID documents and data providers
- Key differences between verifying entities versus individuals.
- What the DAC7 and INFORM Consumers Act regulations mean for marketplaces doing business in the EU and U.S.
Join us on the 15th & 16th of August 2023, for MRC Card Network Update Forum. This is a complimentary, two-part webinar series, exclusively for MRC members.
Card network rules and changes can have a widespread impact on not just your industry or vertical, but the global payments landscape. Get your questions answered and learn what these changes mean for your organization.
- Upcoming VROL changes with Stacy Jess, Sr. Director, Product
- Introducing Visa's Account Name Inquiry with James Eldon, Director, Network Processing Value Add Services
- Data Quality Best Practices with Barbara Patterson, Vice President, Global platform products
- Tips and Tricks-Authorization Practices with Kevin Adkins, Sr. Director, Policy and Programs
- Third Party Agent Registration Portal with Azur Islas, Director, Ecosystem Security & Integrity
Hear from first hand a merchant experience in evaluating, implementing and delivering a payment orchestration payment platform. Corey will take you through a three part journey from "How we secured internal investment to go after Payment Orchestration?" to "What I wish I knew then that I know now on our implementation journey." and finally "Was it worth it, and would we do it again?"
Cinepolis, an international movie theater chain, sells movie tickets online for its theaters. In many cases customers are purchasing tickets for hot movies where seats are reserved for a small amount of time during checkout and speed of the transaction is critical. Built into a payments stack that includes payments orchestration and the Click to Pay digital wallet, Cinepolis customers get a fast, secure payment alternative and a better checkout experience.
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Join Vesta’s very own Chief Product Officer, Hrishi Talwar and VP, Machine Learning Engineering, Jack Kohoutek, as they discuss the eCommerce fraud landscape (threats and trends) and the strategies merchants should be taking to prepare for this holiday season.
Don’t miss out on this opportunity to get ahead of fraud this holiday season!
In the face of 2023's challenging merchant landscape, our upcoming webinar examines the rising threats of chargebacks and fraud; significant disruptors of financial stability for merchants. Attendees will benefit from a detailed analysis by global industry experts, explaining how these threats are evolving, and their potential future trajectory. The webinar will equip attendees with a range of robust defenses, ranging from preventative measures to response tactics and strategies alike. This invaluable resource promises to provide attendees with the knowledge required to navigate and thrive in the challenging landscape of 2023 and beyond. Don't miss this opportunity to gain a competitive edge in the industry.
Consumers want more options for how they shop and pay. For merchants, how they handle everything from mobile and online channels, fraud management, and even things like loyalty rewards and digital offers are becoming more intertwined. In this webinar, Ethoca’s Brett Small, General Manager, APAC, will explore how merchants across the Asia-Pacific region can better balance their digital customer experience while helping reduce fraud and friction.
How iGaming Industry Growth and Fraud Correlate:
The global online gambling market size has a compound annual growth rate of 13.2%. Driven by the popularity of mobile gaming, the market value is projected to generate just over $117 billion by 2025.
This massive industry growth has led to fraud increases. For example, bonus abuse rose 72% between 2018 and 2019, and account takeovers increased by 90% from 2020 to 2021, costing an estimated $11.4 billion in damage. Balancing fraud prevention with a positive customer experience is a big challenge for operators. But there is a solution. And awareness of common types of fraud and how to stop them is the first step.
In this brief paper, PerimeterX provides examples of good bots and bad bots, then examines seven telltale ways in which businesses can help spot whether they are being hit by traffic from bad bots. Seven capabilities to detect and mitigate bad bots are presented next, with a brief look at PerimeterX's Bot Defender solution rounding out the document.